Good Morning,

When we first boot up a client machine we get the KACE window which announces that KACE is updating, etc. For most of us this isn't a problem - it pops up, goes away, and we're good to go. However, at some of our remote sites, the wait time is pretty long, and I'm having users complain about it. Is there a way to tell why it's taking so long, and is there anything that can be done to reduce it?

 

Thanks

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If you are using the built in agent update you shouldnt see any type of pop up requesting an update. Usually they come up when you are installing software a boot up and have it set up in say managed installations. 

 

Are you installing via GPO?

Answered 03/25/2013 by: nshah
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Yes we are installing via GPO.  It's not so much asking for an update, as it is declaring that an update is taking place or that the service is running. I'll have to see if I can coax the popup again a little later to get more exact verbage.

Answered 03/25/2013 by: fubeca6
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What you are describing sounds like an install or patching process

Answered 03/25/2013 by: jdornan
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I got the approximate verbage. When it first comes up it displays AMP Started: Waiting Connection. That changes to AMP Started: Running Scripts, and that changes to something along the lines of AMP Started: (Timeout) Waiting for file deletion.

All in all it took about 20 seconds to complete on my local machine. On some of the remote sites it's taking substantially longer.

 

EDIT: There are some who are also getting a "Dell Kace system management is verifying your PC configuration...Please wait"

EDIT: I've looked into our patching policy, and we have it disabled. So I'm confident that that isn't the issue. We also don't have any scripts currently set to run at login time.

Answered 03/26/2013 by: fubeca6
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