I may have missed something obvious but I am receiving unwanted recurring HelpDesk Tickets.

The tickets are those which are submitted via email which are not removed from the server when the KBOX downloads them - is there a way to remove the emails once they have been downloaded by the agent? Or am I missing something simple (a tick box?).

The open time seems a little odd, as sometimes it's every 20 minutes and other times there is a gap of around 1 hour or even 6 hours!

We are using a POP3 MailBox on an Domino Server.

Any help/advice would be appreciated.
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Sorry - I believe this to be a server-side error which I am currently investigating.
Answered 12/21/2010 by: GreenRizlas
Senior Yellow Belt

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