Reading Run Now Status logs - help
I am attempting to do a Run Script uninstall of Firefox 32bit, to push out the newest 64bit version. I am not sure why it's failing, but I also cannot read the logs properly to figure it out. I'll attach the log and hopefully someone has input as to what is going wrong and can show me where I see the issue. My first guess is outdated credentials.
Edit: It WAS outdated credentials, but a rundown of how to read these logs would be great
Output Log
Running with credntials provided: domain [WPS] user [tech] Matches: C:/Program Files (x86)\Mozilla Firefox\uninstall\helper.exe Creating process returned non-zero: C:\Program Files (x86)\Mozilla Firefox\uninstall\helper.exe /S: (4294967295) Error Code: -1 Status Code: 0
Activity Log
verify - search Searching for: file helper.exe C:\Program Files (x86)\Mozilla Firefox\uninstall C:\ log verify - on_verify_success verify - on_verify_failure verify - launch_program Launching program: 'C:\Program Files (x86)\Mozilla Firefox\uninstall\helper.exe' '/S' wait='true'
Debug Log
Running kbot: runkbot 298 1548683516 KBotScript::LogScriptInfo - Start id=298 name=Firefox x86 uninstall version=1548683516 type=policy execute disconnected=false logged_off=true execute events KBotScript::LogScriptInfo - Finish KBotScript::LogScriptInfo - Start id=298 name=Firefox x86 uninstall version=1548683516 type=policy execute disconnected=false logged_off=true execute events KBotScript::LogScriptInfo - Finish runkbot ----- launching [path='C:\Program Files (x86)\Mozilla Firefox\uninstall' program='helper.exe' parms='/S' wait='true'] -----
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Answers (1)
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Posted by:
SMal.tmcc
5 years ago
try to run as current logged in user and see if it is looking for the appdata directories.
Comments:
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you need to google
https://www.google.com/search?client=firefox-b-1-ab&q=error+4294967295
look at the:
Run Failed exit code 4294967295 | Symantec Connect Community link - SMal.tmcc 5 years ago
See:
https://support.quest.com/kb/111785/which-directories-and-files-do-i-need-to-whitelist-for-the-sma-agent- - Channeler 5 years ago