Is it possible to include the entire ticket body/details in an email? We already have the notification rule working, we just want to add more information for our technicians in the field.

I appreciate any help you can provide.
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Article 613 was updated recently so grab the latest query, then put $comment anywhere you want the comment to appear
Answered 11/18/2010 by: GillySpy
Seventh Degree Black Belt

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