What I would like to setup is a ticket category called purchase (purchase::laptop,...). When a ticket gets created in this category, the status automaticaly becomes "Waiting on approval" and a mail is sent to the manager of the submitter (everyones manager is assigned to their AD user). Only on approval of this manager, the ticket gets the status "new" (and ideally a mail is sent to the ict manager). All tips are more than appreciated.
Thanks in advance
De Bie Jimmy