Hi there,

I am creating an MST for this app, but when it is done installing, it asks me to reboot (which is fine) and then throws an error like this

Adobe Photoshop Elements user name, organization or serial number is missing or invalid. The application cannot continue and must exit now

I've tried following the suggestions here and nothing is working for me. I tried passing the serial number on the command-line using ISX_SERIALNUMBER, SERIALNUMBER, ENCSERIALNUMBER, etc. I tried it with the dashes, without, etc.

We need to pass the serial number on the command-line, as I have a vb script that prompts our IT staff to enter the number so I can not embed it.

Any ideas?

Oh ya.. at the end of the install, I click on "yes" to reboot and an error comes up something like "Error 1641..." not very informative.


Thanks,
Lane
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Hmm... thought you guys/gals would have had an answer to this right away! :)

Anyway, I've determined that it has something to do with the serial number. Man... Adobe couldn't write a simple install if their life depended on it... why do they need to complicate everything. Well, rather than RANT like I really want to do...

I have found references to ISX_SERIALNUM, SERIALNUMBER, ECNSERIALNUMBER, etc. I thought MSI tech was suppose to set some sort of "standard" in the industry...
Answered 06/29/2006 by: edocshare
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http://itninja.com/link/dark-age8

I'm assuming you looked there.

You could always try Adobe's support forums. as bad as they are, they've helped me in the past.
Answered 06/29/2006 by: turbokitty
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Hi,

tried all that and it only works if you hard-code the number in the package, which is no good if you have more than one license and if you only have one license, why package it.

I am browsing the Adobe forums now, thanks for the suggestion.


Lane
Answered 06/29/2006 by: edocshare
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Has ANYONE passed the serial number to this application successfully?
Answered 06/29/2006 by: edocshare
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You need a special volume license from Adobe... that's probably what the others were using.

If you work for a large organization, contact your purchaser because chances are he/she can get you one. If you buy a lot of Adobe products, they give you a volume license number for each product and then they keep track of what they sell you on this odd points system.
Answered 06/29/2006 by: turbokitty
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Yup, thanks turbokitty... that's what I am going to chalk it up to then.
Answered 06/29/2006 by: edocshare
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