We just got in a couple of the new Mac Pro workstations (Mid-2010 dual quad-core Westmere processors). We used the Mac OS X install CD that came with the Mac Pro to create a new 10.6.4 boot image and set it as the default netboot image, but we cannot get the Mac Pro to netboot from this image. We get a flashing icon on startup indicating that it is searching for a proper netboot image, but the search fails and then it just starts up from the internal hard drive.

The Mac Pro can clearly see the KBOX 2000 netboot server as it is a startup option in the System Preferences, but it will not boot up from the new image. Strangely enough we can start up an older Mac Pro from the new 10.6.4 netboot image.

Has anyone experienced this with any of the new Mac Pros?

I'm going to try recreating the netboot image again to see if that makes a difference and then I'll be contacting Kace support to see if they have any info.

Thanks,
André
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  • Just spoke to the Kace Management and Developer Team. They do not fully support netbooting across subnets using iphelper. They also do NOT have it in the que for a future feature release. They believe that using an RSA on every vlan is adequate. The only way they will consider this important is based on votes. I found out we have to vote on things like this. I can't believe they consider booting outside of your imaging servers vlan as a "feature". Oh well, it's their rules, we just pay for them....

    Please vote here: http://kace.uservoice.com/forums/82717-k2000/suggestions/1687565-mac-netbooting-across-subnets

    Without the votes, it WILL NOT happen.
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Update - Tried recreating the netbook image and was not able to get the new Mac Pro to boot from it. I also tried another brand new Mac Pro and had the same result. Current Mac Book Pros and older Mac Pros have no problem booting with this image.

I've opened a ticket with Kace and will report back once a solution is found.
Answered 10/11/2010 by: asanchez
Orange Senior Belt

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Asanchez,

So you created a new netboot from the gray DVD that came with the Mac? That should have the compatible hardware that allows it to boot. Can you be specific about the failure point? Where does it stop and what do you see on the screen?
Answered 10/11/2010 by: cserrins
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Hi Corey,

I've opened up a case with support and am working through the problem, but this is basically what is happening.

1. Unboxed a new Mac Pro
2. Pulled the gray DVD that came with the new Mac Pro and created a new netboot image from that DVD.
3. Attempted to netboot the Mac Pro
4. Spinning globe appears briefly indicating that it is trying to netboot, but then it is replaced by a Ø symbol and then it boots from the local disk.

I've tried a combination of different new Mac Pros and different DVDs that came with the new Mac Pros, but the results have been the same.
Answered 10/13/2010 by: asanchez
Orange Senior Belt

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asanchez,

I see you have also tried recreating one, which is my next suggestion, even though you have already done it. I have seen this happen before and can only say there are changes coming. Try again, see if it works. Make sure you are setting this boot environment as defaults under General Settings before netbooting.
Answered 10/13/2010 by: cserrins
Red Belt

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I am having the same problem with a new iMac 5i just out of the box, I can get any of the older machines I try to netboot just fine but when I try the iMac 5i it does the blinking globe, shows the grey apple with smaller globe at the bottom but then stops before getting the spinning wheel. In verbose mode, it stops after displaying Loading mach.macosx.mkext... I am on a k2000 v3.2.31608
Answered 12/14/2010 by: cjones34
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cjones,

Have you tried creating a new netboot environment using the DVD that came with the iMac i5? We have a number of customers successful when doing this.

Corey
Answered 12/15/2010 by: cserrins
Red Belt

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Corey,

Yes, At first I was using the snow leopard 10.6.3 disk with updates to 10.6.5 on the machine I was uploading from, but then I re-imaged one of the new i5's with the grey disk that came with it, which is 10.6.4 ran updates to 10.6.5 and uploaded from that machine and I was still not able to get the i5 to boot, it sees the KBOX and will start the boot process but the os boot environment will not load. I am pretty sure that I am missing something somewhere but I am not sure where it is, I check the the settings every time I try again. If you have any other suggestions I would be more than willing to try it out.

Caleb
Answered 12/16/2010 by: cjones34
Senior Yellow Belt

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So from one of the new iMac i5 machines (not the one you want to image), insert the gray DVD that came with it. Download and install Media Manager on that machine. Create a new netboot environment using that machine. Once it is completed and the k2000 has processed it, go to KBox Settings and Maintenance>General Settings and change the default boot environment to the one you just uploaded. Now try to netboot the iMac i5 that you want to image.
Answered 12/16/2010 by: cserrins
Red Belt

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just for the record, and for the /bump this method works. to add to this please give case time to add your newly uploaded .iso to the system, it won't show up directly right away. once it does you will have a list of available options to choose from depending on how many .iso you have for the mac.

ORIGINAL: cserrins

So from one of the new iMac i5 machines (not the one you want to image), insert the gray DVD that came with it. Download and install Media Manager on that machine. Create a new netboot environment using that machine. Once it is completed and the k2000 has processed it, go to KBox Settings and Maintenance>General Settings and change the default boot environment to the one you just uploaded. Now try to netboot the iMac i5 that you want to image.


Answered 06/16/2011 by: Justdana2
Yellow Belt

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