Prioritize Ticket based on LDAP Query
Wondering if it is possible to automatically assign a high priority to a ticket if it comes from a certain group in AD? My organization only submits tickets via email, so if the submitter is a member of a certain group, can the ticket automatically get set for either a high impact value, or high priority? We are running K1000 version 6.2.109330 right now but are planning on updating to 6.3 in 2 weeks. I have no MYSQL experience, so any examples would be greatly appreciated.