is it possible to prevent regular users from creating tickets in a certain queue? The admins would have to be able to create a ticket and set the these users as submitter.


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If the user is a possible submitter then there isn't any way to stop them from seeing the queue in the user portal. The best workaround that I have seen is to remove them as possible submitters from the queue. Tickets are then created in another queue and transferred to the second queue, they will remain the submitter upon transfer.

You could also consider using a custom field with the User type and use that field to specify the submitter. You would have to create custom ticket rules based on that custom field for any notifications.


Answered 04/26/2013 by: chucksteel
Red Belt

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You can create user labels manually from within the KBOX that can define a group that you want to manage as a submitter. If your Active Directory is well managed, you can create LDAP labels to manage users as well. This can give you some unique functionality withink KACE to give granular control to queues, and manage how your software installs can go out to specific users only. You can create a hierarchy of checks and controls if you want to, but like a lot of things you're going to have to put some work in up front.

Answered 04/26/2013 by: GeekSoldier
Red Belt

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Thanks for your reply. I'll try the workaround you suggested

Answered 04/26/2013 by: L1@BAC
Senior Yellow Belt

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