So basically what I need is for a new child ticket to be created based upon the selection from another ticket (in this case a checkbox). Is this possible at all?

I will give you a scenario...

Lets say a ticket is created where the user selects numerous options, and one of them is a checkbox for whether or not this user needs a credit card. If box is unchecked then it doesn't need to create anything.... but if it is checked then i would like a new stage, and child ticket to be started for the Finance department, to take care of the credit card details.

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I do not believe this is possible. I have never been able to create a ticket using a rule unless you can have a rule that will email the service desk address and create a ticket that way.

Answered 08/01/2014 by: chucksteel
Red Belt

  • I was afraid of that. Thanks!
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