Possible To Start Child Ticket Based On Field Selection?
So basically what I need is for a new child ticket to be created based upon the selection from another ticket (in this case a checkbox). Is this possible at all?
I will give you a scenario...
Lets say a ticket is created where the user selects numerous options, and one of them is a checkbox for whether or not this user needs a credit card. If box is unchecked then it doesn't need to create anything.... but if it is checked then i would like a new stage, and child ticket to be started for the Finance department, to take care of the credit card details.
I will give you a scenario...
Lets say a ticket is created where the user selects numerous options, and one of them is a checkbox for whether or not this user needs a credit card. If box is unchecked then it doesn't need to create anything.... but if it is checked then i would like a new stage, and child ticket to be started for the Finance department, to take care of the credit card details.
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Answers (1)
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Posted by:
chucksteel
9 years ago
I do not believe this is possible. I have never been able to create a ticket using a rule unless you can have a rule that will email the service desk address and create a ticket that way.
Comments:
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I was afraid of that. Thanks! - zipperson 9 years ago
