My organization is considering implementing the User Console Library so that users would be able to download an install their own software. I was going through the K1000 admin guide, and did not see any reference to enabling that as a feature separate from the ticketing system. We currently use another ticketing system. I was wondering if this is possible. Any advice?
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Depending on your Version you have installed on your server. Mine is 6.4. 
To do what you are asking you would go to ROLES
Under Choose Action click NEW
Give it a name 

Then at the bottom under "End User Console Permissions:"
click the link user console
Change all to Hide except the downloads.
there you have it
Answered 10/28/2015 by: JC_Chi
Senior White Belt

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