Hi,

I created a smart label that includes the Adobe products (Acrobat, Flash, Reader) I need to update on the clients. My K1000 configured to download the patches all days at 22:00 and to detect and deploy the patches at 10:00 and 15:00. All the patches installed correctly on the clients for all Adobe products except the patch named "APSB14-20 Adobe Acrobat 11.0.09 for Windows (See Notes)".

The schedule task status on my client is "downloading" and he is listed to be deployed in the state "Deployment Scheduled". But he still stay in this list like NOTPATCHED and never try to deploy.

Someone has an idea why?

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Adobe Reader 11.0.9 is one of the affected patches which is solved with this patching hotfix:
https://support.software.dell.com/k1000-systems-management-appliance/kb/134034
(it is provided as .msp and not as .exe, .plp or .cab)
So use the mentioned patch for your version and reboot your KBox (the patch not nessesarily reboots the box, but I found out, if not rebooting sometimes the patching stucks)
Please be aware, that if you use an older version than 5.5 you need to update to 5.5 or higher!
Here you can find all affected patches (at the time of the creation of the article)
https://support.software.dell.com/kb/133494

hope this helps
Answered 11/27/2014 by: Nico_K
Red Belt

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Status of Downloading means that your patch subscription download either has not yet grabbed those files, has had an error getting those files or is not configured to get them. Make sure you include that patch label in the Patch subscription.
Answered 11/26/2014 by: h2opolo25
Red Belt

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Thank you for your reply... If the patch is listed in the "patch catalog" this is because he has been downloaded right? This patch is listed in the catalog...

Where can I see the logs if there was an error during downloading the patch?

Answered 11/26/2014 by: dude87
Orange Senior Belt

  • No, If you look at the specific patch in the catalog it will shows you the status of the patch and show you if it's been downloaded or not.

    Logs are in the Settings > Logs > Patch Download Log
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Ok thank you very much it works after applied the hotfix.

I just had a problem when I tried to download this hotfix on the website https://downloads.kace.com/support/customer/release/K1000/6.0.101865/k1000_6.0.101865.kbin because I need to enter a username/password but it's not the same I use on https://support.software.dell.com (do you know why?). So I could download the patch here : https://support.software.dell.com/k1000-systems-management-appliance/6.0.101863/download-new-releases.


Answered 11/27/2014 by: dude87
Orange Senior Belt

  • Just to let you know, all kace.com downloads will be redirected to https://support.software.dell.com
    • So can you say me where can I download the kbin file to upgrade Appliance to 6.2 version? Because I cannot connect to https://downloads.kace.com/Login.aspx?returnUrl=/support/customer/release/K1000/6.2.109329/k1000_server_6.2.109329.kbin to download it and I don't find it on https://support.software.dell.com.
      • login into support.software.kace.com (if you don't have credentials handy you can create a new accout.
        Then click to downloads and choose the K1000
        Choose 6.2.109329 and download the update.
        Do the same with 6.2.109330 to update it afterwards with the hotfix again
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