Hi, I'm fairly new to Config Mgr 2007 and having problems deploying Outlook 2007. I have customized Office to only install Outlook 2007 and created the package and program for this. When I distribute this program to my 3 test workstations it only installs successful on 1. The other 2 gives me this error msg.

"The program for advertisement "00120004" ("0010000C" - "Per-system unattended") exceeded the maximum allowed run time of 120 minute(s). Systems Management Server (SMS) has stopped monitoring the program, and is unable to determine the status of the program. SMS will not automatically attempt to run this program again.
Possible causes: The program might have taken longer to run than expected, or the program might have experienced problems while running.
Possible solution: Make sure the maximum allowed run time specified for the program allows enough time for the program to finish running. If the program requires user input, ensure the program properties allow the user to interact with the program."


I am wondering why it would install fine on 1 but not the other 2. Any help would be greatly appreciated.
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I am just using setup.exe in the command line. Should I be using setup.exe /adminfile xxx.msp (xxx=name of custom msp file). If so will it still install the service pack updates I extracted to the Updates folder?
Answered 10/09/2008 by: pachou
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have you logged onto the workstations and checked for any error messages or prompts on the screen? sometimes it can be waiting for some kind of user interaction, and if it sits there until the run time exceeds, it will fail.
Answered 10/12/2008 by: DevilsArcade
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Yeah at first I thought that but I am able to run it the program from command prompt manually. Also its not that the package/program isn't working at all. It installs on 90 of the 130 computers that it's advertised to. All the others get the same error message. I copied and pasted the part of the exemgr.log message below.


<![LOG[Network UNC path \\server\Share\Tech\Applications\Microsoft\Office 2007 is accessible]LOG]!><time="06:08:20.275+300" date="10-13-2008" component="execmgr" context="" type="1" thread="3464" file="executioncontext.cpp:2503">
<![LOG[Executing program as a script]LOG]!><time="06:08:20.275+300" date="10-13-2008" component="execmgr" context="" type="1" thread="3464" file="executionengine.cpp:103">
<![LOG[Successfully prepared command line "\\server\Share\Tech\Applications\Microsoft\Office 2007\setup.exe" /adminfile "\\server\Share\Tech\Applications\Microsoft\Office 2007\Custom MSP Files\outlookonly.msp"]LOG]!><time="06:08:20.291+300" date="10-13-2008" component="execmgr" context="" type="1" thread="3464" file="scriptexecution.cpp:523">
<![LOG[Command line = "\\server\Share\Tech\Applications\Microsoft\Office 2007\setup.exe" /adminfile "\\server\Share\Tech\Applications\Microsoft\Office 2007\Custom MSP Files\outlookonly.msp", Working Directory = \\server\Share\Tech\Applications\Microsoft\Office 2007\]LOG]!><time="06:08:20.291+300" date="10-13-2008" component="execmgr" context="" type="1" thread="3464" file="scriptexecution.cpp:284">
<![LOG[Created Process for the passed command line]LOG]!><time="06:08:20.595+300" date="10-13-2008" component="execmgr" context="" type="1" thread="3464" file="scriptexecution.cpp:407">
<![LOG[Raising event:
[SMS_CodePage(437), SMS_LocaleID(1033)]
instance of SoftDistProgramStartedEvent
{
AdvertisementId = "00120005";
ClientID = "GUID:970B1821-69EA-499F-AF5D-8C31E9907D9E";
CommandLine = "\"\\\\server\\Share\\Tech\\Applications\\Microsoft\\Office 2007\\setup.exe\" /adminfile \"\\\\server\\Share\\Tech\\Applications\\Microsoft\\Office 2007\\Custom MSP Files\\outlookonly.msp\"";
DateTime = "20081013110820.595000+000";
MachineName = "RCD032122";
PackageName = "0010000D";
ProcessID = 260;
ProgramName = "Per-system unattended";
SiteCode = "001";
ThreadID = 3464;
UserContext = "NT AUTHORITY\\SYSTEM";
WorkingDirectory = "\\\\server\\Share\\Tech\\Applications\\Microsoft\\Office 2007\\";
};
]LOG]!><time="06:08:20.595+300" date="10-13-2008" component="execmgr" context="" type="1" thread="3464" file="event.cpp:525">
<![LOG[Raised Program Started Event for Ad:00120005, Package:0010000D, Program: Per-system unattended]LOG]!><time="06:08:20.595+300" date="10-13-2008" component="execmgr" context="" type="1" thread="3464" file="executioncontext.cpp:523">
<![LOG[Program exit code 259]LOG]!><time="08:07:16.292+300" date="10-13-2008" component="execmgr" context="" type="1" thread="3496" file="scriptexecution.cpp:547">
<![LOG[Looking for MIF file to get program status]LOG]!><time="08:07:16.292+300" date="10-13-2008" component="execmgr" context="" type="1" thread="3496" file="executionstatus.cpp:282">
<![LOG[Program ran past its maximum runtime. It will be orphaned]LOG]!><time="08:07:16.292+300" date="10-13-2008" component="execmgr" context="" type="1" thread="3496" file="executionstatus.cpp:232">
<![LOG[Raising event:
[SMS_CodePage(437), SMS_LocaleID(1033)]
instance of SoftDistProgramExceededTime
{
AdvertisementId = "00120005";
ClientID = "GUID:970B1821-69EA-499F-AF5D-8C31E9907D9E";
DateTime = "20081013130716.307000+000";
MachineName = "RCD032122";
MaximumTime = "120";
PackageName = "0010000D";
ProcessID = 260;
ProgramName = "Per-system unattended";
SiteCode = "001";
ThreadID = 3496;
};
]LOG]!><time="08:07:16.307+300" date="10-13-2008" component="execmgr" context="" type="1" thread="3496" file="event.cpp:525">
<![LOG[Raised Program Exceeded Time Event for Ad:00120005, Package:0010000D, Program: Per-system unattended]LOG]!><time="08:07:16.307+300" date="10-13-2008" component="execmgr" context="" type="1" thread="3496" file="executioncontext.cpp:945">
<![LOG[Execution is complete for program Per-system unattended. The exit code is 259, the execution status is Unknown Status]LOG]!><time="08:07:16.307+300" date="10-13-2008" component="execmgr" context="" type="1" thread="2908" file="execreqmgr.cpp:3908">
Answered 10/13/2008 by: pachou
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Forgot to mention this is a silent install.
Answered 10/13/2008 by: pachou
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OK so after going to the PCs with the errors, the package installs just fine. I guess the status report is incorrect then. Do not know why they would come back incorrect. My guess is maybe the package is not ending correctly therefore creating this error. But like I said it installs and reports back correctly on 75% of the machines.
Answered 10/13/2008 by: pachou
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For a successfull silent install, your command line should be as such:

setup.exe /adminfile blahblah.msp

As part of the install, it will process whatever updates are placed in the Updates folder automatically, so no worries there.

Within SCCM/SMS you will want to specify that the program restarts the PC once done, as sometimes the restart is not suppressed.
Answered 11/20/2008 by: nuttyrat
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Thanks for the tip. I tried the Program restarts pc but it sometimes it will not restart the PC so I just set it to SMS restarts PC. All seems to work now. Thanks.
Answered 12/11/2008 by: pachou
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