Hi Community,

Encountered a curly one today.

We have purchased a few OptiPlex 7040 and after running the k2000 win7 x64 scripted install, the pc reboots and lands at the "failed to start windows" prompt.

It complains that file: ifm63x64.sys status: 0xc0000098 failed to load because a required file is missing or corrupt. (error msg below)

We are running K2000 3.7.120251

Any help or guidance would be appreciated


CUGpqn.jpeg


Thankyou
Mahmoud
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did you add the 7040 model to your driver feed and recache?
Answered 07/13/2016 by: SMal.tmcc
Red Belt

  • That was an initial problem and was sorted out by download the drivers.
    • did you recache after you downloaded them? you also you should check your kbox to see if they did download properly. go to \\ikbox\drivers_postinstall\dell\windows_7_x64\7040 and make sure the files are there.
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That message seems pretty clear to me. A file or files upon which ifm63x64.sys depends hasn't been installed.
Answered 07/13/2016 by: VBScab
Red Belt

  • How do I determine these file or files which ifm63x64.sys depends on?
    and how would I go about copying it during the scripted install ?
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Load the .SYS file into Dependency Walker. You'll see a bunch of errors, as DW tries to "load" the dependencies but you'll see the list.

DW is an indispensable tool for support people and I'm surprised that you're not using it or seemingly even aware of its existence.

Answered 07/13/2016 by: VBScab
Red Belt

  • Never heard of it nor used it before. I guess this problem will teach me a few things :-)
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Locate all files (three in total:IFM63x64.SYS, IFM63x64.INF and IFM63x64.CAB)  by searching for IFM63x64 in Share Storage.  Delete all three files that are under windows_7_x86 path. This will fix your problem.
Answered 07/13/2016 by: ITnotice
White Belt

  • Thanks for this tip. It works, however i'll continue in parallel with VBScab method for the purposes of learning.
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