Good morning,

i have installed agent 5.4.10622 on different machine, but some of these (12) don't show me in the server inventory any important fields like PhysicalMemory.I have already tried to reinstall the agent but i have the same problem when force update from server. Launching KInventory scans from client i receive SKIPPING when it checks PhysicalMemory.Can anyone help me to solve this issue?

Thanks in advance



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Community Chosen Answer


If I recall correctly it's a bug that might be fixed in 5.5, check with support to be sure.  Check this in terminal to see if the system is reporting memory properly:  free -m

This might work too, depending on what distro you are using: cat /var/log/dmesg | grep Memory

Even with 5.5, the agent does not inventory some hardware:

Answered 11/07/2013 by: jknox
Red Belt

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Good morning,

i still have this problem after update to 5.5 and different patches.To resolve this problem i suggest to force an inventory on the client with this command

Windows"C:\Program Files\Dell\Kace\runkbot.exe" -s 4 0

Mac OS X: sudo /Library/Application\ Support/Dell/KACE/bin/runkbot 2 0 

Linux: sudo /var/Dell/Kace/runkbot 2 0 

Answered 11/19/2013 by: Alfonsi
Senior Yellow Belt

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