Hi
I have Office 2003 distributed in my network using GPO. It has worked fine for 3 years! Last week I installed a new PC with Vista. The Office 2003 GPO didn't kick in, so I tried to trigger it manually. The software the installed successfully. But after a reboot, the software is gone again. The event viewer on Vista is not telling me anything... this issue is only found on this computer - the GPO works fine anywhere else! Any suggestions? Where should I start to search?
Hope someone can help me solve this issue...
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Enable the MSI logging policy (use the 'verbose' switch). Remember to disable it when you're done, as it logs *all* MSI activity!
Answered 09/07/2009 by: VBScab
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Have activated the policy on the correct GPO now... Where do I find the logs generated?
Answered 09/07/2009 by: saasheim
Yellow Belt

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%SystemRoot%\TEMP, as documented on MSDN. Or, for which a search for "*.log" dated today would have located.

Logs are prefixed 'MSI' and named with a random 4- to 6-character alphanumeric name and a .LOG extension. You'll need to use a text search tool (I use the DOS command FIND) to locate the actual log concerned.
Answered 09/07/2009 by: VBScab
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Thanx for your reply. I found the log files, but cannot figure out whats wrong. Is there any thing special I should search for?

The log file states:

=== Verbose logging started: 07.09.2009 09:41:56 Build type: SHIP UNICODE 4.05.6002.00 Calling process: C:\Windows\system32\svchost.exe ===
MSI (c) (88:D0) [09:41:56:533]: Resetting cached policy values
MSI (c) (88:D0) [09:41:56:533]: Machine policy value 'Debug' is 0
MSI (c) (88:D0) [09:41:56:533]: ******* RunEngine:
******* Product: {90120414-6000-11d3-8cfe-0150048383c9}
******* Action:
******* CommandLine: **********
MSI (c) (88:D0) [09:41:56:533]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (88:D0) [09:41:56:533]: Grabbed execution mutex.
MSI (c) (88:D0) [09:41:56:642]: Cloaking enabled.
MSI (c) (88:D0) [09:41:56:642]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (88:D0) [09:41:56:657]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (D4:E4) [09:41:56:704]: Running installation inside multi-package transaction {90120414-6000-11d3-8cfe-0150048383c9}
MSI (s) (D4:E4) [09:41:56:704]: Grabbed execution mutex.
MSI (s) (D4:F0) [09:41:56:704]: Resetting cached policy values
MSI (s) (D4:F0) [09:41:56:704]: Machine policy value 'Debug' is 0
MSI (s) (D4:F0) [09:41:56:704]: ******* RunEngine:
******* Product: {90120414-6000-11d3-8cfe-0150048383c9}
******* Action:
******* CommandLine: **********
MSI (s) (D4:F0) [09:41:56:704]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (D4:F0) [09:41:56:720]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (D4:F0) [09:41:56:720]: User policy value 'DisableMedia' is 0
MSI (s) (D4:F0) [09:41:56:720]: Machine policy value 'AllowLockdownMedia' is 0
MSI (s) (D4:F0) [09:41:56:720]: SOURCEMGMT: Media enabled only if package is safe.
MSI (s) (D4:F0) [09:41:56:720]: SOURCEMGMT: Looking for sourcelist for product {90120414-6000-11d3-8cfe-0150048383c9}
MSI (s) (D4:F0) [09:41:56:720]: SOURCEMGMT: Adding {90120414-6000-11d3-8cfe-0150048383c9}; to potential sourcelist list (pcode;disk;relpath).
MSI (s) (D4:F0) [09:41:56:720]: SOURCEMGMT: Now checking product {90120414-6000-11d3-8cfe-0150048383c9}
MSI (s) (D4:F0) [09:41:56:720]: SOURCEMGMT: Media is enabled for product.
MSI (s) (D4:F0) [09:41:56:720]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (D4:F0) [09:41:56:720]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (D4:F0) [09:41:56:720]: SOURCEMGMT: Attempting to use raw LastUsedSource value.
MSI (s) (D4:F0) [09:41:56:720]: SOURCEMGMT: Source with value name 'LastUsedSource' is blank
MSI (s) (D4:F0) [09:41:56:720]: Note: 1: 1706 2: -2147483647 3: STD11.MSI
MSI (s) (D4:F0) [09:41:56:720]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (s) (D4:F0) [09:41:56:720]: SOURCEMGMT: Processing net source list.
MSI (s) (D4:F0) [09:41:56:720]: SOURCEMGMT: Trying source \\km-pdc\Installasjon\Arbeidsstasjoner\Office2003\.
MSI (s) (D4:F0) [09:41:56:720]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2
MSI (s) (D4:F0) [09:41:57:406]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (D4:F0) [09:41:57:437]: Incrementing counter to disable shutdown. Counter after increment: 1
MSI (s) (D4:F0) [09:41:57:671]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: 0
MSI (s) (D4:F0) [09:41:57:671]: SOURCEMGMT: Source is invalid due to client source out of sync (product code is the same).
MSI (s) (D4:F0) [09:41:57:671]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (D4:F0) [09:41:57:671]: Note: 1: 1731 2: -2147483645 3: STD11.MSI
MSI (s) (D4:F0) [09:41:57:671]: SOURCEMGMT: Processing media source list.
MSI (s) (D4:F0) [09:41:57:671]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (D4:F0) [09:41:57:671]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (D4:F0) [09:41:57:671]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (D4:F0) [09:41:57:671]: Note: 1: 1706 2: -2147483647 3: STD11.MSI
MSI (s) (D4:F0) [09:41:57:671]: SOURCEMGMT: Processing URL source list.
MSI (s) (D4:F0) [09:41:57:671]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
MSI (s) (D4:F0) [09:41:57:671]: Note: 1: 1706 2: -2147483647 3: STD11.MSI
MSI (s) (D4:F0) [09:41:57:671]: Note: 1: 1731 2: 3: STD11.MSI
MSI (s) (D4:F0) [09:41:57:671]: SOURCEMGMT: Failed to resolve source
MSI (s) (D4:F0) [09:41:57:671]: MainEngineThread is returning 1612
MSI (s) (D4:E4) [09:41:57:671]: User policy value 'DisableRollback' is 0
MSI (s) (D4:E4) [09:41:57:671]: Machine policy value 'DisableRollback' is 0
MSI (s) (D4:E4) [09:41:57:671]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (D4:E4) [09:41:57:671]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (D4:E4) [09:41:57:671]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (D4:E4) [09:41:57:671]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (D4:E4) [09:41:57:671]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (D4:E4) [09:41:57:671]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (D4:E4) [09:41:57:671]: Restoring environment variables
MSI (c) (88:D0) [09:41:57:671]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (88:D0) [09:41:57:687]: MainEngineThread is returning 1612
=== Verbose logging stopped: 07.09.2009 09:41:57 ===

Is there something wrong with tha package?
Answered 09/07/2009 by: saasheim
Yellow Belt

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Please use the CODE tag when posting code or other lengthy text like log files.

The entry you're interested in in this case is MSI (c) (88:D0) [09:41:57:687]: MainEngineThread is returning 1612 That error http://itninja.com/question/help-with-msi-13270 means that the source media is unavailable.
Answered 09/08/2009 by: VBScab
Red Belt

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