I am trying to deploy software from my K1000 to one endpoint through the Managed installation screen (run now). I keep getting "none of selected machines are online". The end point can be pinged from the inventory screen, and explored as well from there.
what is up?

has anyone run into this before?
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  • Do any of these show an active AMP connection in the Inventory section when the MI fails? If so, that is very odd. If not, there's some communication problem.
  • I cant uninstall the agent, because it is asking for the server name, but there is no box to add the name into
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I suspect you have a corrupt agent on the target machine.

You should remove and reinstall the agent on that pc.

Then run the "runkbot 6 0" command from the target machine.

i.e..... open command prompt.

change directory to....

C:\Program Files (x86)\Dell\KACE

then run command...

runkbot.exe 6 0

This will update the agent info from the machine to the k1000.

Answered 02/17/2017 by: akmagnum
Tenth Degree Black Belt

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