I've followed the document here: http://www.kace.com/support/resources/kb/article/How-To-Use-Ticket-Rules-To-Import-Tickets-From to import tickets from our old helpdesk (Spiceworks) into KACE. I have verified all field names in the CSV and the asset type I created match what is in the documentation. I've also made sure that all the values in the CSV are mapped correctly and contain valid values. When I go to run the rule (step 4) and click on "View Ticket Search Results" for the Select Query it comes back with no tickets. Also when I click on "Run Now" I get "selected 0 rows." Any suggestions on what to try next?

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The FAQ for this should be updated now, check here: http://www.kace.com/uk/support/resources/kb/article/How-To-Use-Ticket-Rules-To-Import-Tickets-From-A-CSV-File

Answered 09/13/2012 by: jknox
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  • I did get this to work and the document now is correct.
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That article was written for version 5.1.  It appears that it doesn't run for 5.3 as I get the same results:

45:55> Starting: Tue, 26 Aug 2012 11:45:55 -0400
45:55> Executing Select Query...
45:55> selected 0 rows

Answered 08/27/2012 by: jknox
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