K1200: Helpdesk > New Ticket, Autofill Fields?
Under the Help Desk customization where you can define the fields that show in the New Ticket submission window...
Is it possible to create a field that automatically fills another field?
For example, there is a site technician that visits several sites. Is it possible to choose the site, and automatically fill in the technicians name in a separate field?
Community Chosen Answer
I'm using a number of custom ticket rules to auto-populate fields when the ticket first gets saved. See if these posts might help: