When I try to patch machines I'm getting "error (Signature Download Failed)" on over half of the machines, 55 out of 95 to be exact.  If I run the detection on a few at a time, I do not get the error.  At the remote location where I'm trying to patch the machines I have a replication share setup on a Buffalo Terastation.  I also have the replication agent setup on a Windows Server 2008 R2 SP1 Virtual Machine.  I have the exact same setup at another location, and I had 1 machine out of 165 with the error.  K1000 v5.4.76847, agent v5.4.10622.  I've gotten the error on previous versions of the K1000 and the agent.  I'm at the end of my rope at this point.

 

Answer:

The answer is... label groups do not work for replication shares. I created a label group consisting of LDAP labels and IP regex labels as a failsafe. When I applied the label group to my replication share it bombed out, and had the 200+ machines trying to pull their updates over the WAN. I wish Kace would remove label groups as an option for replication shares. I hope my pain saves the rest of you some trouble. Thanks for the answers.

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  • Hello,

    I just bought Bufallo Terastation to test it for K1000 Replication.

    Does anyone have some instructions or manuals how to set it up for K1000 replication?

    Thanks, Boris
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Have you submitted a ticket with support? This might be something you need them to help with.

Answered 04/11/2013 by: chucksteel
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Sounds almost like a SSL error going on.  One on of the machines that fail is there anything in the system logs or kace logs when this occurs?

http://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&ved=0CDUQFjAA&url=http%3A%2F%2Fwww.kace.com%2Fsupport%2Fresources%2Fkb%2Farticle%2Fhow-to-turn-on-client-debugging-for-patching%3F%26pdf%3D1&ei=hMNmUa6pIIGliQKh2oGYCA&usg=AFQjCNFafFHHrT1Jh7g_1IE5CSqQsyQVrA&sig2=1mMUYwASyq0WtMAguopsYw&bvm=bv.45107431,d.cGE

Answered 04/11/2013 by: SMal.tmcc
Red Belt

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Try this. Consolodated patching hotfix for your K1000 v5.4 SP1. There is a version change to note. Give this a shot while you wait for support to contact you. No reboot required :)

http://www.kace.com/support/resources/kb/news/54-sp1-consolidated-hotfix-for-2-patching-issues

Answered 04/11/2013 by: GeekSoldier
Red Belt

  • but I suggest to enable SSH before and open a ticket if something is going wrong.
    esp. the second included patch can cause issues, as it changes the version, so other patches for 5.4SP1 may not work. If you run into other issues (Dell Updates don't download or others) they may not to be fixed after you used this patch.
    • Good to know. I applied it yesterday without problems, but I also downloaded my backups before I performed the patch, so fingers crossed I won't see any fallout from this.
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