Need a K1000 ticket rule to forward tickets to after-hour support
We have an after-hour support team that needs to receive tickets Monday to Thursday 5:00pm to 7:00am and Friday 5:00pm to Monday 7:00am. We don’t want them to receive tickets during normal working hours. We can do this in Spiceworks and cannot seem to make this happen in KACE. Even if we cannot set a time/date trigger it would be helpful to create a manual ‘switch’ that could be turned on and off.
Has anyone had this same issue and how did you solve it?
Using SQL from two different post here on itninja we created a query that works great. Hope it can help someone else. We combined SQL from the two links below: http://www.kace.com/support/resources/kb/article/how-to-create-time-based-notifications and http://www.kace.com/support/resources/kb/article/how-to-notify-any-user-or-group-by-email-when-a-new-help-desk