I've been publishing MSI's into the add/remove programs "add new software" for a while now so that users can install certain packages without bothering us. The problem is that I've got a 3rd party MSI that is a VPN product. When a user attempts to perform the install via the add/remove programs it complains that they "do not have adminitrator privileges" However other MSI's that normally will not install if a user attempts it, can be installed when I publish them through group policy. I've been in talks with the vendor to see if they can check into the MSI package but I'm wondering if anyone here would know what table or entry in the MSI is preventing the install?
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Sounds like a LaunchCondition table entry is preventing from installing per-user.
Check the table and remove if needed.
Answered 09/04/2008 by: AngelD
Red Belt

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Ok, here are a couple of things that I've tried.

I completly removed the LaunchCondition table and republished the software. The install actually starts this time, but when it goes to load the vpn tcp driver it fails, and rolls back the install. I tried just running the msi on its own under an admin account and it did that too.

2nd attempt was to just remove the AdminUser row from the LaunchCondition table. The same crashing sequence occurs, through group policy or not.

LaunchCondition contains the following rows...

(VersionNT AND VersionNT >= 500) OR Installed
AdminUser
NOT MSBlockUnsignedDriverSetting
NOT NetMotionServerPresent
TCPPresent

I'm wondering if there is another spot somewhere that also has the AdminUser row in it? I'm a total noob at this stuff, but I appreciate the help.
Answered 09/05/2008 by: rsenio
Senior Yellow Belt

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(VersionNT AND VersionNT >= 500) OR Installed
AdminUser
NOT MSBlockUnsignedDriverSetting
NOT NetMotionServerPresent
TCPPresent


Change that to:

VersionNT AND VersionNT >= 500
NOT MSBlockUnsignedDriverSetting
NOT NetMotionServerPresent
TCPPresent

see if it works...
Answered 09/05/2008 by: kiptek
Second Degree Green Belt

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changed it and am back to the error "software must be installed by an account with administrator privileges"

Also, am I correct in saying that the install runs under the system account when it's been published via the user config/software installation group policy?
Answered 09/05/2008 by: rsenio
Senior Yellow Belt

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can u post the verbose log from the failed install?
Answered 09/05/2008 by: kiptek
Second Degree Green Belt

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It's long!


=== Verbose logging started: 9/5/2008  14:51:24  Build type: SHIP UNICODE 3.01.4001.5512  Calling process: C:\WINDOWS\system32\rundll32.exe ===
MSI (c) (58:08) [14:51:24:680]: Resetting cached policy values
MSI (c) (58:08) [14:51:24:680]: Machine policy value 'Debug' is 0
MSI (c) (58:08) [14:51:24:680]: ******* RunEngine:
          ******* Product: {7d5fafef-5682-4391-88c6-184fbe56d36d}
          ******* Action:
          ******* CommandLine: **********
MSI (c) (58:08) [14:51:24:680]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (58:08) [14:51:24:680]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (58:08) [14:51:24:680]: User policy value 'DisableMedia' is 0
MSI (c) (58:08) [14:51:24:680]: Machine policy value 'AllowLockdownMedia' is 0
MSI (c) (58:08) [14:51:24:680]: SOURCEMGMT: Media enabled only if package is safe.
MSI (c) (58:08) [14:51:24:680]: SOURCEMGMT: Looking for sourcelist for product {7d5fafef-5682-4391-88c6-184fbe56d36d}
MSI (c) (58:08) [14:51:24:680]: SOURCEMGMT: Adding {7d5fafef-5682-4391-88c6-184fbe56d36d}; to potential sourcelist list (pcode;disk;relpath).
MSI (c) (58:08) [14:51:24:680]: SOURCEMGMT: Now checking product {7d5fafef-5682-4391-88c6-184fbe56d36d}
MSI (c) (58:08) [14:51:24:680]: Machine policy value 'DisableMsi' is 0
MSI (c) (58:08) [14:51:24:680]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (58:08) [14:51:24:680]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (58:08) [14:51:24:680]: Product {7d5fafef-5682-4391-88c6-184fbe56d36d} is admin assigned: LocalSystem owns the publish key.
MSI (c) (58:08) [14:51:24:680]: Product {7d5fafef-5682-4391-88c6-184fbe56d36d} is managed.
MSI (c) (58:08) [14:51:24:680]: Running product '{7d5fafef-5682-4391-88c6-184fbe56d36d}' with elevated privileges: Product is assigned.
MSI (c) (58:08) [14:51:24:680]: SOURCEMGMT: Media is disabled for product.
MSI (c) (58:08) [14:51:24:680]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (c) (58:08) [14:51:24:680]: SOURCEMGMT: Processing net source list.
MSI (c) (58:08) [14:51:24:680]: SOURCEMGMT: Trying source \\enterprise\netlogon\Netmotion\.
MSI (c) (58:08) [14:51:24:727]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (c) (58:08) [14:51:24:743]: Share \\enterprise\netlogon is a connected CSC share.
MSI (c) (58:08) [14:51:24:743]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (58:08) [14:51:24:805]: Cloaking enabled.
MSI (c) (58:08) [14:51:24:805]: Attempting to enable all disabled priveleges before calling Install on Server
MSI (c) (58:08) [14:51:24:836]: SOURCEMGMT: Resolved source to: '\\enterprise\netlogon\Netmotion\'
MSI (c) (58:08) [14:51:29:852]: SOFTWARE RESTRICTION POLICY: Verifying package --> '\\enterprise\netlogon\Netmotion\2kclientnew.msi' against software restriction policy
MSI (c) (58:08) [14:51:29:852]: Note: 1: 2262 2: DigitalSignature 3: -2147287038
MSI (c) (58:08) [14:51:29:852]: SOFTWARE RESTRICTION POLICY: \\enterprise\netlogon\Netmotion\2kclientnew.msi is not digitally signed
MSI (c) (58:08) [14:51:29:852]: SOFTWARE RESTRICTION POLICY: \\enterprise\netlogon\Netmotion\2kclientnew.msi is permitted to run at the 'unrestricted' authorization level.
MSI (c) (58:08) [14:51:29:852]: Cloaking enabled.
MSI (c) (58:08) [14:51:29:852]: Attempting to enable all disabled priveleges before calling Install on Server
MSI (c) (58:08) [14:51:29:852]: End dialog not enabled
MSI (c) (58:08) [14:51:29:852]: Original package ==> \\enterprise\netlogon\Netmotion\2kclientnew.msi
MSI (c) (58:08) [14:51:29:852]: Package we're running from ==> C:\DOCUME~1\ITWS~1.LON\LOCALS~1\Temp\1b995f.msi
MSI (c) (58:08) [14:51:29:867]: APPCOMPAT: looking for appcompat database entry with ProductCode '{7D5FAFEF-5682-4391-88C6-184FBE56D36D}'.
MSI (c) (58:08) [14:51:29:867]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (58:08) [14:51:29:867]: MSCOREE not loaded loading copy from system32
MSI (c) (58:08) [14:51:29:898]: Machine policy value 'DisablePatch' is 0
MSI (c) (58:08) [14:51:29:898]: Machine policy value 'AllowLockdownPatch' is 0
MSI (c) (58:08) [14:51:29:898]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (58:08) [14:51:29:898]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (58:08) [14:51:29:898]: Product {7D5FAFEF-5682-4391-88C6-184FBE56D36D} is admin assigned: LocalSystem owns the publish key.
MSI (c) (58:08) [14:51:29:898]: Product {7D5FAFEF-5682-4391-88C6-184FBE56D36D} is managed.
MSI (c) (58:08) [14:51:29:898]: Running product '{7D5FAFEF-5682-4391-88C6-184FBE56D36D}' with elevated privileges: Product is assigned.
MSI (c) (58:08) [14:51:29:898]: Machine policy value 'DisableLUAPatching' is 0
MSI (c) (58:08) [14:51:29:898]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (c) (58:08) [14:51:29:898]: APPCOMPAT: looking for appcompat database entry with ProductCode '{7D5FAFEF-5682-4391-88C6-184FBE56D36D}'.
MSI (c) (58:08) [14:51:29:898]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (58:08) [14:51:29:898]: Transforms are not secure.
MSI (c) (58:08) [14:51:29:898]: Command Line: CURRENTDIRECTORY=C:\Documents and Settings\itws.LONKAR CLIENTUILEVEL=0 CLIENTPROCESSID=1880
MSI (c) (58:08) [14:51:29:898]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{7D5FAFEF-5682-4391-88C6-184FBE56D36D}'.
MSI (c) (58:08) [14:51:29:898]: Product Code passed to Engine.Initialize:           '{7d5fafef-5682-4391-88c6-184fbe56d36d}'
MSI (c) (58:08) [14:51:29:898]: Product Code from property table before transforms: '{7D5FAFEF-5682-4391-88C6-184FBE56D36D}'
MSI (c) (58:08) [14:51:29:898]: Product Code from property table after transforms:  '{7D5FAFEF-5682-4391-88C6-184FBE56D36D}'
MSI (c) (58:08) [14:51:29:898]: Product not registered: beginning first-time install
MSI (c) (58:08) [14:51:29:898]: PROPERTY CHANGE: Adding ProductState property. Its value is '1'.
MSI (c) (58:08) [14:51:29:898]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (c) (58:08) [14:51:29:898]: Specifed source is already in a list.
MSI (c) (58:08) [14:51:29:898]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (58:08) [14:51:29:898]: Machine policy value 'DisableBrowse' is 0
MSI (c) (58:08) [14:51:29:898]: Machine policy value 'AllowLockdownBrowse' is 0
MSI (c) (58:08) [14:51:29:898]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (58:08) [14:51:29:898]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (58:08) [14:51:29:898]: Product {7D5FAFEF-5682-4391-88C6-184FBE56D36D} is admin assigned: LocalSystem owns the publish key.
MSI (c) (58:08) [14:51:29:898]: Product {7D5FAFEF-5682-4391-88C6-184FBE56D36D} is managed.
MSI (c) (58:08) [14:51:29:898]: Running product '{7D5FAFEF-5682-4391-88C6-184FBE56D36D}' with elevated privileges: Product is assigned.
MSI (c) (58:08) [14:51:29:898]: Adding new sources is not allowed.
MSI (c) (58:08) [14:51:29:898]: Package name retrieved from configuration data: '2kclientnew.msi'
MSI (c) (58:08) [14:51:29:898]: Determined that existing product (either this product or the product being upgraded with a patch) is installed per-user.
MSI (c) (58:08) [14:51:29:898]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (c) (58:08) [14:51:29:898]: PROPERTY CHANGE: Deleting ALLUSERS property. Its current value is '1'.
MSI (c) (58:08) [14:51:29:898]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (58:08) [14:51:29:898]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (58:08) [14:51:29:898]: Product {7D5FAFEF-5682-4391-88C6-184FBE56D36D} is admin assigned: LocalSystem owns the publish key.
MSI (c) (58:08) [14:51:29:898]: Product {7D5FAFEF-5682-4391-88C6-184FBE56D36D} is managed.
MSI (c) (58:08) [14:51:29:898]: Running product '{7D5FAFEF-5682-4391-88C6-184FBE56D36D}' with elevated privileges: Product is assigned.
MSI (c) (58:08) [14:51:29:898]: Machine policy value 'EnableUserControl' is 0
MSI (c) (58:08) [14:51:29:898]: PROPERTY CHANGE: Adding RestrictedUserControl property. Its value is '1'.
MSI (c) (58:08) [14:51:29:898]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\Documents and Settings\itws.LONKAR'.
MSI (c) (58:08) [14:51:29:898]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '0'.
MSI (c) (58:08) [14:51:29:898]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '1880'.
MSI (c) (58:08) [14:51:29:898]: TRANSFORMS property is now:
MSI (c) (58:08) [14:51:29:898]: PROPERTY CHANGE: Adding PRODUCTLANGUAGE property. Its value is '1033'.
MSI (c) (58:08) [14:51:29:898]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '110'.
MSI (c) (58:08) [14:51:29:898]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\itws.LONKAR\Application Data
MSI (c) (58:08) [14:51:29:898]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\itws.LONKAR\Favorites
MSI (c) (58:08) [14:51:29:898]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\itws.LONKAR\NetHood
MSI (c) (58:08) [14:51:29:898]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\itws.LONKAR\My Documents
MSI (c) (58:08) [14:51:29:898]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\itws.LONKAR\PrintHood
MSI (c) (58:08) [14:51:29:898]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\itws.LONKAR\Recent
MSI (c) (58:08) [14:51:29:898]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\itws.LONKAR\SendTo
MSI (c) (58:08) [14:51:29:898]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\itws.LONKAR\Templates
MSI (c) (58:08) [14:51:29:898]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Application Data
MSI (c) (58:08) [14:51:29:898]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\itws.LONKAR\Local Settings\Application Data
MSI (c) (58:08) [14:51:29:898]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\itws.LONKAR\My Documents\My Pictures
MSI (c) (58:08) [14:51:29:898]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\itws.LONKAR\Start Menu\Programs\Administrative Tools
MSI (c) (58:08) [14:51:29:898]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\itws.LONKAR\Start Menu\Programs\Startup
MSI (c) (58:08) [14:51:29:898]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\itws.LONKAR\Start Menu\Programs
MSI (c) (58:08) [14:51:29:898]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\itws.LONKAR\Start Menu
MSI (c) (58:08) [14:51:29:898]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\itws.LONKAR\Desktop
MSI (c) (58:08) [14:51:29:898]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools
MSI (c) (58:08) [14:51:29:898]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs\Startup
MSI (c) (58:08) [14:51:29:898]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs
MSI (c) (58:08) [14:51:29:898]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu
MSI (c) (58:08) [14:51:29:898]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Desktop
MSI (c) (58:08) [14:51:29:898]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\Fonts
MSI (c) (58:08) [14:51:29:898]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (c) (58:08) [14:51:29:898]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (c) (58:08) [14:51:29:898]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (58:08) [14:51:29:898]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'Lonkar'.
MSI (c) (58:08) [14:51:29:898]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (58:08) [14:51:29:898]: PROPERTY CHANGE: Adding COMPANYNAME property. Its value is 'Lonkar'.
MSI (c) (58:08) [14:51:29:898]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\DOCUME~1\ITWS~1.LON\LOCALS~1\Temp\1b995f.msi'.
MSI (c) (58:08) [14:51:29:898]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is '\\enterprise\netlogon\Netmotion\2kclientnew.msi'.
MSI (c) (58:08) [14:51:29:898]: PROPERTY CHANGE: Adding SourceDir property. Its value is '\\enterprise\netlogon\Netmotion\'.
MSI (c) (58:08) [14:51:29:898]: PROPERTY CHANGE: Adding SOURCEDIR property. Its value is '\\enterprise\netlogon\Netmotion\'.
MSI (c) (58:DC) [14:51:29:914]: PROPERTY CHANGE: Adding VersionHandler property. Its value is '3.01'.
=== Logging started: 9/5/2008  14:51:29 ===
MSI (c) (58:08) [14:51:29:929]: Note: 1: 2262 2: PatchPackage 3: -2147287038
MSI (c) (58:08) [14:51:29:929]: Machine policy value 'DisableRollback' is 0
MSI (c) (58:08) [14:51:29:929]: User policy value 'DisableRollback' is 0
MSI (c) (58:08) [14:51:29:929]: PROPERTY CHANGE: Adding UILevel property. Its value is '5'.
MSI (c) (58:08) [14:51:29:929]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
MSI (c) (58:08) [14:51:29:929]: Doing action: INSTALL
Action 14:51:29: INSTALL.
Action start 14:51:29: INSTALL.
MSI (c) (58:08) [14:51:29:945]: UI Sequence table 'InstallUISequence' is present and populated.
MSI (c) (58:08) [14:51:29:945]: Running UISequence
MSI (c) (58:08) [14:51:29:945]: PROPERTY CHANGE: Adding EXECUTEACTION property. Its value is 'INSTALL'.
MSI (c) (58:08) [14:51:29:945]: Doing action: WiseUpgradeCheck
Action 14:51:29: WiseUpgradeCheck.
Action start 14:51:29: WiseUpgradeCheck.
MSI (c) (58:64) [14:51:29:961]: Invoking remote custom action. DLL: C:\DOCUME~1\ITWS~1.LON\LOCALS~1\Temp\MSI20.tmp, Entrypoint: UpgradeCheck
MSI (c) (58:C4) [14:51:29:961]: Cloaking enabled.
MSI (c) (58:C4) [14:51:29:961]: Attempting to enable all disabled priveleges before calling Install on Server
MSI (c) (58:C4) [14:51:29:961]: Connected to service for CA interface.
Action ended 14:51:30: WiseUpgradeCheck. Return value 1.
MSI (c) (58:08) [14:51:30:085]: Doing action: NetMotionPreLaunchUI
Action 14:51:30: NetMotionPreLaunchUI.
Action start 14:51:30: NetMotionPreLaunchUI.
MSI (c) (58:84) [14:51:30:101]: Invoking remote custom action. DLL: C:\DOCUME~1\ITWS~1.LON\LOCALS~1\Temp\MSI21.tmp, Entrypoint: NetMotionPreLaunchUI
MSI (c) (58!DC) [14:51:30:163]: PROPERTY CHANGE: Adding TCPPresent property. Its value is '1'.
Action ended 14:51:30: NetMotionPreLaunchUI. Return value 1.
MSI (c) (58:08) [14:51:30:163]: Doing action: LaunchConditions
Action 14:51:30: LaunchConditions. Evaluating launch conditions
Action start 14:51:30: LaunchConditions.
Info 2898. MSSansSerif8, MS Sans Serif, 1
Info 2898. Arial10, Arial, 1
DEBUG: Error 2835:  The control ErrorIcon was not found on dialog ErrorDialog
Internal Error 2835. ErrorIcon, ErrorDialog
This software must be installed from an account that has Administrator Privileges.
MSI (c) (58:08) [14:51:31:066]: Product: NetMotion Mobility XE Client -- This software must be installed from an account that has Administrator Privileges.
Action ended 14:51:31: LaunchConditions. Return value 3.
MSI (c) (58:08) [14:51:31:082]: Doing action: Fatal_Error
Action 14:51:31: Fatal_Error.
Action start 14:51:31: Fatal_Error.
Action 14:51:31: Fatal_Error. Dialog created
MSI (c) (58:DC) [14:51:31:144]: Note: 1: 2731 2: 0
Action ended 14:51:32: Fatal_Error. Return value 2.
Action ended 14:51:32: INSTALL. Return value 3.
MSI (c) (58:08) [14:51:32:141]: Destroying RemoteAPI object.
MSI (c) (58:C4) [14:51:32:141]: Custom Action Manager thread ending.
Property(C): ReinstallFileOlderVersion = o
Property(C): ReinstallRepair = r
Property(C): ProgramMenuFolder = C:\Documents and Settings\itws.LONKAR\Start Menu\Programs\
Property(C): SystemFolder = C:\WINDOWS\system32\
Property(C): ErrorDialog = ErrorDialog
Property(C): USERNAME = Lonkar
Property(C): COMPANYNAME = Lonkar
Property(C): InstallMode = Complete
Property(C): Accept = Yes
Property(C): MaintenanceMode = Remove
Property(C): NM_ADDRESS_VALUE = 192.168.26.189
Property(C): NM_ADDRESS_METHOD = Address
Property(C): ApplicationUsers = AllUsers
Property(C): ProductName = NetMotion Mobility XE Client
Property(C): ProductID = none
Property(C): TemplateFolder = C:\Documents and Settings\itws.LONKAR\Templates\
Property(C): WindowsFolder = C:\WINDOWS\
Property(C): ProgramFilesFolder = C:\Program Files\
Property(C): TempFolder = C:\DOCUME~1\ITWS~1.LON\LOCALS~1\Temp\
Property(C): PersonalFolder = C:\Documents and Settings\itws.LONKAR\My Documents\
Property(C): StartupFolder = C:\Documents and Settings\itws.LONKAR\Start Menu\Programs\Startup\
Property(C): SendToFolder = C:\Documents and Settings\itws.LONKAR\SendTo\
Property(C): RecentFolder = C:\Documents and Settings\itws.LONKAR\Recent\
Property(C): PrintHoodFolder = C:\Documents and Settings\itws.LONKAR\PrintHood\
Property(C): NetHoodFolder = C:\Documents and Settings\itws.LONKAR\NetHood\
Property(C): MyPicturesFolder = C:\Documents and Settings\itws.LONKAR\My Documents\My Pictures\
Property(C): StartMenuFolder = C:\Documents and Settings\itws.LONKAR\Start Menu\
Property(C): LocalAppDataFolder = C:\Documents and Settings\itws.LONKAR\Local Settings\Application Data\
Property(C): FontsFolder = C:\WINDOWS\Fonts\
Property(C): FavoritesFolder = C:\Documents and Settings\itws.LONKAR\Favorites\
Property(C): System16Folder = C:\WINDOWS\system\
Property(C): DesktopFolder = C:\Documents and Settings\itws.LONKAR\Desktop\
Property(C): CommonFilesFolder = C:\Program Files\Common Files\
Property(C): CommonAppDataFolder = C:\Documents and Settings\All Users\Application Data\
Property(C): AppDataFolder = C:\Documents and Settings\itws.LONKAR\Application Data\
Property(C): AdminToolsFolder = C:\Documents and Settings\itws.LONKAR\Start Menu\Programs\Administrative Tools\
Property(C): SOURCEDIR = \\enterprise\netlogon\Netmotion\
Property(C): VersionNT = 501
Property(C): TCPPresent = 1
Property(C): DiskPrompt = [ProductName] [1]
Property(C): _WiseDialogSuffix = Setup
Property(C): _WiseDialogFontDefault = {&MSSansSerif8}
Property(C): _WiseDebugMode = 0
Property(C): WiseInitSuffix = Wizard...
Property(C): WiseInitSpaceError = Could not create temporary file, not enough free temporary disk space. Please free up disk space and rerun this installation.
Property(C): WiseInitPrefix = Initializing
Property(C): ReinstallFileVersion = o
Property(C): WiseInitLangDefault = English,1033
Property(C): Manufacturer = NetMotion Wireless, Inc.
Property(C): WiseCRLF =
Property(C): WiseInitExistError = %s Version %s is already installed. You must uninstall the existing version before installing %s Version %s. Do you want to uninstall the existing version of %s?
Property(C): WelcomeProductVersion = Version 8.00
Property(C): ShortProductName = Mobility
Property(C): SecureCustomProperties = INSTALLDIR;UPGRADE_1;NM_ADDRESS_METHOD;NM_ADDRESS_VALUE;ALLUSERS;DOWNGRADE
Property(C): ReleaseType = Full
Property(C): ProductCode = {7D5FAFEF-5682-4391-88C6-184FBE56D36D}
Property(C): ProductLanguage = 1033
Property(C): PRIMARYFOLDER = INSTALLDIR
Property(C): ProductVersion = 8.00.54422
Property(C): OEMDIR = ../../../oem/
Property(C): NetMotionLegacyUpgrade = 0
Property(C): NM_REPLACE_GINA = CICGina.dll
Property(C): UpgradeCode = {458D97CC-CFC4-4B3B-AE1D-88D64FE43FA0}
Property(C): PIDTemplate = 12345<###-%%%%%%%>@@@@@
Property(C): EQSI = 0
Property(C): INSTALLLEVEL = 3
Property(C): WiseInitAdminError = You must have administrator rights to run this installation. Please login as an administrator and re-run this installation.
Property(C): DisableCancelButton = 0
Property(C): DefaultUIFont = Arial10
Property(C): ARPURLINFOABOUT = http://www.netmotionwireless.com
Property(C): ARPHELPLINK = http://www.netmotionwireless.com/support/
Property(C): ARPNOMODIFY = 1
Property(C): ARPCONTACT = NetMotion Technical Support Center
Property(C): APPS_TEST = 1
Property(C): _WiseDialogTitleFontDefault = {&Arial8}
Property(C): NM_TYPE = product
Property(C): Date = 9/5/2008
Property(C): Time = 14:51:32
Property(C): PackageCode = {7D5FAFEF-5682-4391-88C6-184FBE56D36D}
Property(C): ProductState = 1
Property(C): RestrictedUserControl = 1
Property(C): CURRENTDIRECTORY = C:\Documents and Settings\itws.LONKAR
Property(C): CLIENTUILEVEL = 0
Property(C): CLIENTPROCESSID = 1880
Property(C): PRODUCTLANGUAGE = 1033
Property(C): VersionDatabase = 110
Property(C): VersionMsi = 3.01
Property(C): WindowsBuild = 2600
Property(C): ServicePackLevel = 3
Property(C): ServicePackLevelMinor = 0
Property(C): MsiNTProductType = 1
Property(C): WindowsVolume = C:\
Property(C): RemoteAdminTS = 1
Property(C): GPTSupport = 1
Property(C): OLEAdvtSupport = 1
Property(C): ShellAdvtSupport = 1
Property(C): Intel = 6
Property(C): PhysicalMemory = 1024
Property(C): VirtualMemory = 1351
Property(C): LogonUser = itws
Property(C): UserSID = S-1-5-21-1227443150-2060978235-1734353810-22783
Property(C): UserLanguageID = 1033
Property(C): ComputerName = ITWS1
Property(C): SystemLanguageID = 1033
Property(C): ScreenX = 1280
Property(C): ScreenY = 1024
Property(C): CaptionHeight = 26
Property(C): BorderTop = 1
Property(C): BorderSide = 1
Property(C): TextHeight = 16
Property(C): ColorBits = 16
Property(C): TTCSupport = 1
Property(C): MsiNetAssemblySupport = 2.0.50727.1433
Property(C): MsiWin32AssemblySupport = 5.1.2600.5512
Property(C): RedirectedDllSupport = 2
Property(C): Privileged = 1
Property(C): DATABASE = C:\DOCUME~1\ITWS~1.LON\LOCALS~1\Temp\1b995f.msi
Property(C): OriginalDatabase = \\enterprise\netlogon\Netmotion\2kclientnew.msi
Property(C): SourceDir = \\enterprise\netlogon\Netmotion\
Property(C): VersionHandler = 3.01
Property(C): UILevel = 5
Property(C): ACTION = INSTALL
Property(C): EXECUTEACTION = INSTALL
=== Logging stopped: 9/5/2008  14:51:32 ===
MSI (c) (58:08) [14:51:32:172]: Grabbed execution mutex.
MSI (c) (58:08) [14:51:32:172]: Cleaning up uninstalled install packages, if any exist
MSI (c) (58:08) [14:51:32:172]: MainEngineThread is returning 1603
=== Verbose logging stopped: 9/5/2008  14:51:32 ===


Note: Moved log data within code tags for readability --bk
Answered 09/05/2008 by: rsenio
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Forgot to mention that this is the MSI with the changes you suggested, although stock and modified are producing the same error
Answered 09/05/2008 by: rsenio
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Seems you didn't manage to remove the launch condition:

MSI (c) (58:08) [14:51:30:163]: Doing action: LaunchConditions
Action 14:51:30: LaunchConditions. Evaluating launch conditions
Action start 14:51:30: LaunchConditions.
Info 2898. MSSansSerif8, MS Sans Serif, 1
Info 2898. Arial10, Arial, 1
DEBUG: Error 2835: The control ErrorIcon was not found on dialog ErrorDialog
Internal Error 2835. ErrorIcon, ErrorDialog
This software must be installed from an account that has Administrator Privileges.
MSI (c) (58:08) [14:51:31:066]: Product: NetMotion Mobility XE Client -- This software must be installed from an account that has Administrator Privileges.
Action ended 14:51:31: LaunchConditions. Return value 3.
Answered 09/05/2008 by: AngelD
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Thats right, this is the MSI with kiptek's suggestion.
Answered 09/05/2008 by: rsenio
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This is with the launch condition table removed, and it's only the end of the log. Seems as though I can't post the entire contents

Property(C): Privileged = 1
Property(C): DATABASE = C:\DOCUME~1\lwt225\LOCALS~1\Temp\3802e.msi
Property(C): OriginalDatabase = \\enterprise\NETLOGON\Netmotion\2kclientnew.msi
Property(C): SourceDir = \\enterprise\NETLOGON\Netmotion\
Property(C): VersionHandler = 3.01
Property(C): UILevel = 5
Property(C): ACTION = INSTALL
Property(C): EXECUTEACTION = INSTALL
Property(C): TCPPresent = 1
Property(C): ROOTDRIVE = C:\
Property(C): CostingComplete = 1
Property(C): OutOfDiskSpace = 0
Property(C): OutOfNoRbDiskSpace = 0
Property(C): PrimaryVolumeSpaceAvailable = 36981384
Property(C): PrimaryVolumeSpaceRequired = 42637
Property(C): PrimaryVolumeSpaceRemaining = 36938747
Property(C): NetMotionPathOK = 1
Property(C): PrimaryVolumePath = C:
Property(C): NetMotionAddressOK = 1
=== Logging stopped: 9/8/2008 8:36:30 ===
MSI (c) (78:9C) [08:36:33:324]: Failed to grab execution mutex. System error 258.
MSI (c) (78:9C) [08:36:33:324]: Cleaning up uninstalled install packages, if any exist
MSI (c) (78:9C) [08:36:33:700]: MainEngineThread is returning 1603
=== Verbose logging stopped: 9/8/2008 8:36:33 ===
Answered 09/08/2008 by: rsenio
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ORIGINAL: rsenio

Seems as though I can't post the entire contents

Just hit the "Code" button and paste the content between the Code tags.
Answered 09/08/2008 by: AngelD
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Get a server error 500. The msi log file (text file) is a gigantic 3mb. I can try to split it up
Answered 09/08/2008 by: rsenio
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hehe well we wouldn't want that on here [;)]
Use www.senduit.com or similar to upload the file and then post the link.
Answered 09/08/2008 by: AngelD
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Good idea.....here you go

http://senduit.com/f6a7f3
Answered 09/08/2008 by: rsenio
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You don't seems to have any problem with the launch condition anymore:
Action ended 11:01:27: LaunchConditions. Return value 0.

However the NetMotionInstall custom action seems to be failing this time as it has a return value of 3.

I've got a 3rd party MSI that is a VPN product
Usually this kind of installations replaced the TCP/IP stack which often looses network connection if the package isn's installed locally from the client so don't know if that is the case.

Info HrInstallNetComponent: SetupCopyOEMInf() = TRUE
I'm noting the SetupCopyOEMInf name which is used during installation of drivers so seems there is an issue during this task.

See if you can find something useful regarding your problem at http://netmotionwireless.com/support/
Answered 09/08/2008 by: AngelD
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They have already told me the "developer" can't change the MSI. And this error only occurs when the launch condition table is removed. So I guess I'm s.o.l?
Answered 09/08/2008 by: rsenio
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this error only occurs when the launch condition table is removed
Do you mean removing the entire LaunchCondition table, remove all entries or just the AdminUser entry?
Answered 09/08/2008 by: AngelD
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I've done both. I removed the AdminUser entry and tried it, then tried it with the LaunchCondition empty, and then removed the entire table.
Answered 09/08/2008 by: rsenio
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Maybe it's not possible to install the package per-user so you may be stuck with the only option, per-machine.
The only suggestion I can give you right now would be to use Process Monitor to try to find out why the "hell" it will not work as per-user.

I'm sorry to say but many vendors do not know how to create package that will be distributable for corporate environments.
Answered 09/08/2008 by: AngelD
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Perhaps I will explore some other avenues, or just install it manually myself on all the machines. I appreciate all your help!
Answered 09/08/2008 by: rsenio
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