Good morning,

This should be a simple process but I can't seem to work through it...

I've relocated a laptop from one office to another. The laptop belongs to a Smart Label group that is identified according to IP address. In this case, the third octet of our satellite office subnet is .111. I've created Smart Labels for our headquarter office subnet as well with the third octet being .20. I've verified that the laptop does have a .20 address. The AMP agent is green in my inventory screen but, the last "Last Sync" time shows 16 days 17 hours.

I've tried to reassign the labels but the old labels automatically assign immediately after removing them. I think this is where the problem lies...I'm also thinking that a uninstall/reinstall of the agent may do the trick but, it seems to me that the fix should be easier than that...any help would be appreciated.

Thanks!

Roger



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Are you running the latest agent? 5.1.38724? This fixes some issues with Win7 and Win7 x64. The most likely cause is that since they haven't checked it hasn't updated the IP address to the .111 yet so the label won't move. I attached a KACE article to troubleshoot the issue but if that doesn't help you should contact support. The process is definitely simple as you indicated but does require the agents to be checking in.

http://www.kace.com/support/kb/index.php?action=artikel&cat=3&id=713&artlang=en
Answered 05/19/2011 by: nshah
Red Belt

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Smart labels can't be manually assigned, so the issue is that the agent hasn't checked in to perform an inventory. If a good reboot doesn't fix it, then reinstalling the agent is likely the easiest path to resolution.
Answered 05/19/2011 by: cblake
Red Belt

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Thanks for the reminder...I am now current for both Server and Agent.

Server is 5.2.38773
Agent is 5.1.38724

We'll see what happens when everthing checks in...If that doesn't work then I guess an Agent reinstall will be in order.

Regards,
Roger
Answered 05/19/2011 by: rcoleman
Senior Yellow Belt

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