More Precise Custom Views (And the URL!)
(K1000) I've been reading around and refuse to accept the fact that we're so restricted in our customer views and ability to share them. Is there any way to get around the 4 field maximum? And I've tried the little trick of logging into KACE/ADMINUI for the URL but all it gives me is the custom view NAME at the top, which is of no use. As far as pushing out this view to other people, I'm sure there is a script that can be written to automatically create it within their profile, any one pushed farther with this custom views stuff?
It's very important to have dynamic on-screen reporting for the managers and criteria for them to view tickets as opposed to running "reports."