Hi,

I'm wondering if it's possible to modify the user field, to include information suchas date received computer, fulltime or parttime? Is it possible to modify the user fields in kace?

Thanks,

Mike
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If you are talking about Service Desk > User I don't believe you can. There are custom fields (can't change the name) that you could use.

some work arounds:

1. the computer asset could have a assigned date and linked to a User account
2. A separate Users table under assets that could contain that information you listed.
3. Use a custom field in AD that contains Full/Part time info, date assigned device and import that in the custom fields for the user table

I'll have to think about it some more to see if there is anything else that could be done.
Answered 03/15/2012 by: nshah
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Just my $.02 regarding nshah's third suggestion - I'm currently doing this for my Service Desk - Users listings, the only thing is since it is populated by LDAP queries, the users have to login to the kbox in order for these "tags" to appear. If this might be the direction you decide to take, I did a little write-up on this type of setup a few months ago, in case it might be helpful.

LDAP, Patching & SQL Reports - Using All Three For Efficient & Managed Patching (And Other Cool Tricks)
http://itninja.com/question/outlook-profile785&mpage=1&key=𔼙

I mainly detail tagging computer accounts in ADUC, but the process is the same for user accounts.

John
Answered 03/15/2012 by: jverbosk
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On the other hand, if you are referring to ticket fields in the service desk, you can populate the user account properties fields in ADUC and use LDAP and custom ticket rules to populate custom fields in the tickets (I'm doing this for department, location, etc).

On the same note, if you already have this information in the kbox (in assets, etc), you should be able to pull from there with custom ticket rules as above.

John
Answered 03/15/2012 by: jverbosk
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You can change the information listed in the fields under a user in a few different ways, the examples listed by nshah are some and a custom ticket rule would be another. Though it almost sounds like you more so want to change the names of the custom 1-4 fields?
Here we assign any information regarding 'when assigned' to the actual asset itself instead of the user.
Answered 03/19/2012 by: Roonerspism
Second Degree Brown Belt

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