Software Deployment

your problem may be with the setup capture config. try this -
- install wise on a PC that already has office on it.
- go thru the setup capture configuration setup.
- at some point in that wizard it asks you to open a bunch of apps. Open all of the office apps, and give them a good workout. Same with IE, or any other commonly used apps.
- proceed with your setup capture configuration. Wise should exclude the files, reg keys of the the apps you opened.
- Once that's done, proceed with your setup capture.
- your "before" and "after" snapshots should now exclude the office keys, and hopefully not break office!
(also you'll want to run your MSI thru the consistency checker and the QA tool if you have it)

Let me know if this works!

Actually there are very few files or registry entries so this package is as clean as can be. I isolated the issue to Office 2000. There's a version of Snapshot Viewer that's already installed. Therefore, when we deploy version 10 on top of it via the MSI I created then uninstall the MSI it breaks Office 2000. Since we only need to deploy this application to Windows XP users with Office 2003 I think this problem resolved itself. Thanks for the help and I hope this helps someone in the future.