KACE Product Support

Take a look at http://www.appdeploy.com/messageboards/tm.asp?m=87082 and http://itninja.com/question/newbie-question-software-deployment6&mpage=1&key=&#87168

Thanks i have have read that first link, but that second link is broken?

ok fixed the links

The msp should just be an update to an existing app right?

Try a /qn /update (using default).

You can also test the command from a cmd window (it'll be at the top in blue & bold)

Hi there, the msp is actually a customized office installation i created with the MS office customization tool. So the test machine dosent have office on it.
The msp works if i manually launch it.

I should mention that I have made a custom.xml and zipped it and tried that (which made it to the client but didnt install).
It seems i am having issues with the software install initialization part of the process.

Are you trying to install office using the OCT? If you are then you'd put the msp inside the updates folder inside of the office 2010 install folder. Then launch setup.exe which will apply the msp during the install of office 2010.

Ok advkace, try this.

Zip up your office files and the msp (place msp at the root of the folder).

You'll upload the whole zip.

Installation command is configure manually.

Run paramaters:
setup.exe /adminfile nameOfYouAnswerFile.msp

If you get stuck post a screen shot.

Tried with the .msp in the root directory and got an error on the target machine saying it couldnt find the install data. Going to try now with the .msp in the update folder.
If i get that error again i will screen shot/clip it.

Here is a shot of my MI setup.



I have the msoffice.msp embedded in the root dir of the zip file. Can anyone tell me what i am doing wrong. It will download zip and then extract in the Kace\Download folder but not execute. I have also tried to put the .msp in the update folder of the .zip and run just setup.exe and setup.exe /qn but same thing happens.

Thanks,
Advkace

Bump as i added lots of info.

Since office is a multiple file, change the installation command to a configure manually.

Make sure you also check don't pre-append MSI exec.

Agree with dchristian. When you choose "configure manually" you will get a second option of "run command only. Make sure that you do NOT check "run command only" and that it stays unchecked as that option skips the download of the zip.

I am trying everything cant seem to get the setup or msoffice2010.mps to initialize after it unpacks. No error messages just nothing happens. Does the setup.exe know to launch the msoffice2010.msp? how? also do i put it in updates or root of the zipped folder?

If it's in updates, setup is supposed to know to apply the MSP; I've seen this fail on occasion.
I recommend zipping the entire CD with the MSP at the root of the ZIP (as it appears you have done); and then build an MI configured manually to run the command line setup.exe /adminfile mycustomization.msp
As for the files not running, can you verify that you are on the most current version of the server and agent? Check http://www.kace.com/support/customer/downloads.php for the latest release numbers and downloads; you'll need your support credentials to log in there.

I am on the most current build. K1000 Systems Management Appliance v5.3.47927.
When i zip the file with the customfile.msp at the same dir level as the setup.exe (root) of the zip and use the config manually "setup.exe /adminfile mycustomization.msp" i get the file downloaded & extracted then the post install message. It just refuses to start the setup.exe i guess. I am completely confused as I've tried it so many different ways. I do not know what to do next.

- I zipped Ms office 2010 right from the Disk.
- I created my OCT right from the D: drive (also moved it to my pc and did it from the Office dir there).
- Put the .msp at the root. Put the .msp in the update folder.
- Config manually as directed up above. Also tried it with default.
- Checked dont pre-pend msiexec.exe
- Set to execute anytime.
- Tried no pre or post install message.
- Deploy order 1
- Also uploaded the zip.


Anyhelp is appreciated. ( i also created a .msi for malware-bytes and i can't get it to start the install.) I can get zipped .exe such as notepad++ to work.

Thanks,
ADVKACE