Does anyone out there know how to merge duplicate machines in inventory together?

We have a situation where a user's harddrive was replaced and now we have 2 machines w/ the same serial number and machine name in inventory but we want to merge all of the history from the old machine into the new machine.

 

Any help would be appreciated.

 

Thank you!

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  • I can confirm that updating the registry with the old KACE Agent ID works. I replaced both of the following registry keys and rebooted the machine. It then assumed it's previous asset identity.

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow64Node\Dell\KACE\InstallId

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow64Node\Dell\KACE\MachineId
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I'm not sure if their is a way to merge the 2 but you could make the new machine checkin with the old Kbox record. First go into the old machine record and click on the K1000 Agent section and record the KACE ID number. Then go into the registry on the new computer at HKLM\Software\Kace and replace InstallId and MachineId with the old Kace ID number and it should start checking in with the old record.

Answered 05/15/2012 by: darkhawktman
Green Belt

  • ohhh...darkhawktman....you barely beat me with the same response =)
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1

There isn't a merge function per say in the KBOX. They both created separate KUID's because of the hardware change you made. If this is a recent change you can take the KUID from the old machine and update the new machine with it so the KBOX thinks it's the same device and then continues to update the asset history in the same record as before and will keep the asset information of the devices previous life.

Answered 05/15/2012 by: nshah
Red Belt

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I can confirm that updating the registry with the old KACE Agent ID works.  I replaced both of the following registry keys and rebooted the machine.  It then assumed it's previous asset identity.

HKEY_LOCAL_MACHINE\SOFTWARE\Wow64Node\Dell\KACE\InstallId

HKEY_LOCAL_MACHINE\SOFTWARE\Wow64Node\Dell\KACE\MachineId
Answered 06/23/2014 by: josh.marshall
White Belt

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We added the Kace ID from the old machine to the new machine by changing the registry key in this location HKLM\Software\Wow6432Node\kace
It didn't work. Showing different Kace ID in inventory.
We are using a 64 OS with a 32 bit agent.
Is there another path that we should try?

Answered 05/16/2012 by: mstoyles
Purple Belt

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Someone (whith more SQL and VBA knowledge than me) should write a script that can detect duplicates based on BIOS serial number, read the ID from the old record, and update the registry of the computer.  If replacing the ID in the registry is all it takes to solve the problem, why hasn't KACE put this out a long time ago?  This has been a thorn in our sides since the day we started using the system five years ago.

Answered 01/11/2013 by: ckought
Senior Yellow Belt

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Thank you both! We'll give it a try and see what happens.

Answered 05/15/2012 by: mstoyles
Purple Belt

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