LOST AGENT CONNECTION AFTER UPGRADING TO 13.1.73
Dear All,
I have upgraded my KACE SMA to v13.1.73, after that I have noticed that agents are not able communication and connection is lost or rejected by server. also I have updated agent from provisioning by uploading agent bundle but I don't see any result and no single agent is updated, appreciate you response and answers.
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Ditto, I have an appointment scheduled this afternoon for a KACE engineer to take a look. I would refrain from upgrading, I let everyone on the Reddit thread know too. - Yadnus 1 year ago
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Ditto, I have an appointment scheduled this afternoon for a KACE engineer to take a look. I would refrain from upgrading, I let everyone on the Reddit thread know too. - Yadnus 1 year ago
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Has anyone received resolution on this? All of my agents have been down for over a month. I've upgraded to the newest 13.2 version sma and agent with no resolution, included from my quest ticket. They said it must be on my side. - jfangman 8 months ago
Answers (7)
I already logged a case with support, until they respond wanted to check here . Also the error message we get in konea log is as below,
2023-04-17.13:15:55+0300|ERROR|serverconn.go:397:connect | Could not send connect msg|{"err":"Post \"https://xyz.:443/connect?ip=0.0.0.0%3A61018&kuid=c8e615d4-9a9a-4f7b-9d65-1c727ddb17de&os=windows&ver=12.0.38\": context deadline exceeded (Client.Timeout exceeded while awaiting headers)"}
2023-04-17.13:15:55+0300|ERROR|serverconn.go:291:func1 | Failed to connect |{"url":"https://xyz:443"}
2023-04-17.13:15:55+0300|INFO |serverconn.go:181:Run | Reconnecting |{"retry":"160s"}
Have the same problem, but only with macOS agents. Support had me remove and re-upload the "agent logo alert", but I still have the issue.
here are my logs about the checksum not matching.
[2023-04-13.08:53:49][runkbot:DownloadUsingCurl ] DownloadFile: Downloaded /Library/Application Support/Quest/KACE/data/kbots_cache//packages/kbots/2/KUpdater.macos.64 from http://127.0.0.1:49518/packages/kbots/2/KUpdater.macos.64.46c704f2d2b9d9b219eac284146f06e3 Download speed: 9240869.000000 bytes/second
[2023-04-13.08:53:49][runkbot:KCopyFile ] copy of http://127.0.0.1:49518/packages/kbots/2/KUpdater.macos.64.46c704f2d2b9d9b219eac284146f06e3 to /Library/Application Support/Quest/KACE/data/kbots_cache//packages/kbots/2/KUpdater.macos.64 succeeds
[2023-04-13.08:53:49][runkbot:DownloadDependency ] Downloaded dependency chksum of /Library/Application Support/Quest/KACE/data/kbots_cache//packages/kbots/2/KUpdater.macos.64 [35fb37a8bfef8d905f0eddb632623a78] doesn't match expected chksum [46c704f2d2b9d9b219eac284146f06e3]
kbot[2:0] @ 2023-04-13T08:53:49 (status) KBotScriptRunner::Execute - Downloading dependencies failed.
kbot[2:0] @ 2023-04-13T08:53:49 (status) runkbot - Main: Failed to execute script
In my case (macOS agents), it has not been solved. After upgrading to 13.1.73, support told me to wait for the new re-released, and the ticket was closed.
This week 13.1.74 was released, applied, and the same problem still happens. We are on the third day of our ticket open with a tether, but no solution yet.
My recommendation; have a plan B (or C) in case you run into problems like some of us. Two weeks unable to manage 25% of our endpoints.
Good Luck!
Comments:
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well with 13.1.74 the issue should have been solved (do you use a replication share which still have the old files?) - Nico_K 1 year ago