I am trying to upload a logo to our User Portal, but it is not showing up. It is a .jpg, and it's only 150x57. Where is it supposed to show up?

Thank you.
Answer Summary:
It will show up in place of the Dell KACE logo on the user portal.
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It will show up in place of the Dell KACE logo on the user portal.
Answered 05/17/2011 by: airwolf
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When I go to Settings and upload an image, it doesn't show up in the box next to User Portal. I've done this multiple times. All I can see is a Delete button, but no image. I'm uploading an image from the desktop. Do I need to upload it somewhere else?
Answered 05/17/2011 by: mlbussey
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Mine doesn't show the logo in the control panel either. You'll have to launch the user portal to check for the logo (i.e. http://kboxname).
Answered 05/17/2011 by: airwolf
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It is still not showing up. What is the exact size it needs to be? I've tried the smallest size, and it is still not showing up.
Answered 05/17/2011 by: mlbussey
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mlbussey,

Have you taken a look at the support article from kace?

http://www.kace.com/support/kb/index.php?action=artikel&cat=1&id=573&artlang=en

Answered 05/17/2011 by: dchristian
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I have. Do I have to name the image 300x75_UserPortal.jpg?

Thanks
Answered 05/17/2011 by: mlbussey
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Hey guys, thanks for the replies. I sent an email to Kace support, and they indicated that there was a bug that was causing the logo override issue.
Answered 05/19/2011 by: mlbussey
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Has anyone had any luck changing the agent logo? I followed the guide and made it 20x20, but it's stretched.

Also, the user portal logo needs to be transparent, but they only allow jpg. It really looks awful without being able to be transparent. As far as I know, JPG doesn't support transparency. The only ones that support it are.PSD, .PNG, .TIFF or .GIF
Answered 11/15/2011 by: joemorrow
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joemorrow -> Mine is stretched a bit aswell, but I guess I'm just too lazy to do something about it, it's not much
Answered 11/16/2011 by: rmeyer
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Here is a question KACE may like to answer. Why do we need to upload a jpg and a bmp when KACE use a gif?
Answered 11/23/2011 by: shane.wells
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Has anyone found a way to upload a transparent file? i've tried the recommended sizes and .png file, but no luck.

Answered 10/04/2012 by: wchoi2104
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i know this is a long time ago post but I was looking for this topic. I uploaded a transparent gif, since 6.0 it seems kace is a lot less fussy. The gif I used was full colour transparent and larger than the specific sizes. It seems to work OK, except .....   when you log out it still shows the Dell logo. I have yet to investiagte this. Works OK on the helpdesk and log-in logo  though.

Answered 06/09/2014 by: KaseUser
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