We have two levels of users.

The basic user - these are ones that can just see their tickets
The HelpDesk - These should be able to see all tickets

I have setup the system and have the user piece working great, but how do I get it s a group can see all tickets?
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Apply a label to the help desk folks and specify that label as the owner label on the queue. If those folks login to the admin interface they will get better options for viewing all tickets.

Answered 04/06/2016 by: chucksteel
Red Belt

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