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I have a few users, that were working fine.. And now they are not updating.
Now, the AMP is connected, I can do a force inventory, and do not seem to get any errors.
BUT, the "last Inventory" date is in red, (meaning it hasnt updated in a while), and the inventory doesnt seem to update for the client.

I do not have a firewall on the client. and am using Agent version 5.1.31821, and the AMP is connected.

What can i look at , to see why the inventory for this client will not "update" on the Kbox server?
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I'd like to hear this answer as well...
Answered 09/09/2010 by: Jiddle
Orange Senior Belt

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You can dig through the client logs, but I'd start by removing and reinstalling the agent to see if that resolves the problem. If not, I'd suggest submitting a support ticket.
Answered 09/09/2010 by: airwolf
Tenth Degree Black Belt

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Verify that all the settings in the SMMP.conf file are correct.
Answered 09/11/2010 by: KevinG
Blue Belt

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This seems .Net problem. what version of .Net installed on these computers? I suggest , remove all version and install .Net 1.1 comes with Kbox client. after installing .Net 1.1 you can upgrade it higher version. Further, check the possibility of Virus / Trojan.
Answered 09/13/2010 by: afzal
Fourth Degree Green Belt

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good day...I just need to know if you were able to resolve the problem with the AMP connected but not updating inventory. Thanks.
Answered 12/01/2010 by: jornelas
Senior Yellow Belt

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I've noticed this mainly with Windows 7 machines. On WinXP machines, if the smmp.conf settings are correct, you can restart the Kbox service and do a forced inventory and it should update.
I'm generating logs using the KAgentDebugger for support on systems that will not respond.
Answered 12/01/2010 by: vkham
Senior Yellow Belt

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Running into this same issue.. so far not resolved.. have a ticket open.. very intermittent
Answered 12/06/2010 by: wkucardinal
Orange Senior Belt

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I know this is old but figured I would post my solution in case anyone else comes across this. I am running 5.4 SP1. Nothing on this computer would update, so I went to %PROGRAM FILES%\Dell\KACE and ran KInventory.exe. It ran and produced errors but gave me the option to repair. I selected yes and now the machine is updating. 

Answered 03/13/2013 by: dustda18
Yellow Belt

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