Labels in ticket rules
In the wizard I'm surprised to find there is no predefined option for USER LABELS.
Is there a way to write this in the query? I.E. I am going to make a user label for Executives, so I need to write a ticket rule that escalates whenever a labeled EXECUTIVE submits a ticket.
Other ticket rules would be much easier if I could use labels/roles, so this is a very needed thing for me :) Thanks.