Has anyone encountered a situation where machines refuse to check in (seemingly randomly - no particular model)? I've tried uninstalling and reinstalling the KBOX client, forcing an update from Computers : Detail Item page, and of course, running KBScriptrunner.exe

What would be a good list of troubleshooting steps to follow to pinpoint the problem?

Thanks--

David
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Answers

1
http://www.kace.com/support/customer/faq/index.php?action=artikel&cat=3&id=713&artlang=en

I've got a handful (20 or so) of my ~1700 clients that have the same issue. I'm assuming it's just some goofy client system issue (not KBOX related). I've had a KACE ticket in on this for a while, and so far I haven't been able to resolve the issue even with assistance from KACE.

In your case, the KB article may help.
Answered 12/15/2009 by: airwolf
Tenth Degree Black Belt

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You could run the agent debugger (updated for 5) to see if anything is "wrong" with those PCs. You have to open a ticket with support to get the debugger.
Answered 12/15/2009 by: GillySpy
Seventh Degree Black Belt

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I've had something like that were they would not check in. It seemed to be on windows 2000 computers mostly
Answered 12/16/2009 by: kdasanmartino
Second Degree Green Belt

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I've had the issue on XP and Vista clients. It's probably a .NET issue or some sort of application conflict. The problem is very rare and sporadic in our environment, so I'm attributing it to issues with the individual PCs.
Answered 12/16/2009 by: airwolf
Tenth Degree Black Belt

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1
Have you reinstalled the agent? Could just be a crap install....
Answered 12/22/2009 by: dtuttle
Purple Belt

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In my case, I've reinstalled the agents several times using different methods.
Answered 12/28/2009 by: airwolf
Tenth Degree Black Belt

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Make sure the agent is installing using the proper protocol for your environment (SSL on or off). Make sure there are no differences between config.xml and SMMP.conf at C:\Program Files\KACE\KBOX
We found that some files were pointing to different servers, ports, or protocols.
Answered 01/08/2010 by: cblake
Red Belt

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