Having an issue with running Kace Patches on machines with McAfee Anti Virus running. When KACE patching is initiated, the CPU usage on the machines will rise to 100% with McAfee Anti Virus using up all available CPU resources. I have excluded Dell Kace application and user folders from McAfee's on access scanner but it still doesn't help. One potential issue may be that McAfee does not allow scripts to be executed from the temp folder, can KACE scripts be run from it's own folders on the client machines instead of the temp folder? Any solution to this issue with KACE and McAfee? Sometimes patching fails as a result of this and the user's machine completely hangs overnight.

 

 

 

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I don't believe you can change the folder where KACE downloads or holds items in TEMP. You might want to try whitelisting the KBOX IP address in your McAfee profile as safe so it doesn't scan or attempt to block anything. 

Have you turned off Mcafee to see if it is that causing issues?

Answered 01/10/2013 by: nshah
Red Belt

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For the current version of the KACE agent the %allusersprofile%\Dell\Kace directory must be excluded. You can also exclude by application. Here's what KACE runs:

AMPAgent.exe

AMPKickstart.exe

AMPTools.exe

KCopy.exe

KInventory.exe

KLaunch.exe

KLaunchSvc.exe

KPatch.exe

KUserAlert.exe

runkbot.exe 

Answered 01/11/2013 by: tekfiend
Blue Belt

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with the new version of the kbox agent I had to grant two new exceptions for LM.Detection.exe and CABARC.exe to get system performance back to where it was before the agent upgrade.

Answered 06/18/2013 by: pierce
Senior White Belt

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