Is it possible to create a recurring help desk ticket? e.g. a ticket that is created every day at 9:00 AM with the same parameters?

Thanks.
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  • I don't see any example, and all the pictures are broken. I have no idea how to implement this based on that FAQ. Any help appreciated.
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Yes, by creating a custom rule to perform an insert into the HD_TICKET table. This is somewhat frowned upon by DellKACE, and you may want to get with their professional services to do such customization.
Answered 12/07/2010 by: airwolf
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Thank you.
Answered 12/07/2010 by: maurere
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Answered 12/07/2010 by: GillySpy
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The screenshots for that FAQ seem to be broken / not showing up, I tried Firefox and IE 8 on multiple computers. Any chance of fixing that or is it just me?
Answered 12/07/2010 by: maurere
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It appears you were correct. I have fixed that as well as updated the example for import.
Answered 12/08/2010 by: GillySpy
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Thank you, it works now with the new information provided.
Answered 12/08/2010 by: maurere
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There are no screenshots displaying here. Is there anyone that can help without using the kpkg?
Answered 03/27/2012 by: shill87
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I don't see any example, and all the pictures are broken. I have no idea how to implement this based on that FAQ. Any help appreciated
Answered 11/24/2014 by: ecszone
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