KACE username and Domain logon different causes wrong computer information to display
I have several computers that we use for kiosks, test stations, and other functions. I try to have users log tickets from the portal so we can capture the computer information, but when they log on with their username the computer information does not appear to be captured. When I check the Computer info tab from the service desk it only shows the IP of the computer if the domain logon name does not match KACE. If I logon to KACE with the domain logged on user everthing shows.