Hi All,

How would I go about having KACE create a new ticket in the system from an email?

We have mobile devices we use for game development and we have a kiosk with bins and bar codes. We would have a user check out an item by scanning his employee pass and then the device. This would assign the device to him/her untill it is returned.

Here is what I want to acheive: I would like the system to send an email on the events of check out and check in. I want this email to go to KACE servicedesk and have a ticket created to update the inventory. Is this possible using the format below?

@submitter=Michael.Schwenk@bhvr.com

@cc_list=Michael.Schwenk@bhvr.com

@CUSTOM_2=Déplacer/Move

@title=Ticket creation (update inventory)

@status=Nouveau/New

@category=Matériel/Hardware::Console::X360::DEV

@impact=Personne/Nobody

@priority=Medium

A walk through would be great.

 

Thanks!

 

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Nevermind, sorted out. Thanks.

Answered 02/13/2013 by: IT@a2m.com
Senior Yellow Belt

  • Might be helpful just in case others have similar questions to share what you did
  • If you could pass this information on, that would be great. I'm in the same boat...
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