Kace Service Desk - Variables - Parentticket
have any a list of all variables for ticketcreate via email.
Many of them are in the documentaion. But i need a variable to set a parentticket.
My parent-Ticket will send a mail to a queue which open a new ticket. The email contains all required informations. i need only a variable to set the parentticket in the new ticket too. The parentticket is the ticket which open the new ticket.
Thanks a lot for help.