KACE Service Desk - Satisfaction Survey on internal IT issues?
We open tickets that are for maintenance or procedural issues such as setting up a new user or changing a UPS that are not tied to or originated by an external customer or client. Yet we still get satisfaction surveys for our own internal IT tickets. It seems inappropriate to have help desk staff getting their own surveys and wondered how anyone else has handled this issue, since we know that you cannot turn the surveys off.
You can turn them off for the queue by changing its permissions to hidden for the Ticket Layout