KACE Service Desk Reporting: Creating a "Time to Close Average" Report
I am trying to create a report that shows the average time it takes to close tickets. I found this wonderful example here:
However, every time I run it there are no results. I have checked my date ranges very carefully and do not see any problems there. So I turned my attention to the Queue Number.
This is where I run into another problem. I have been unable to locate the recommended article "How to determine your Queue Number".
Any help would be appreciated.