KACE sending a ticket update on newly opened tickets!
Hey all, I have a problem. When a user submits a ticket I have a custom rule setup that emails them to confirm they submitted the ticket which works. But than three minutes later they get a email saying their ticket was updated with the "ticket opened" notes in it. This is stupid, they are getting this probably becuase I have comments checked for email notifications because I want our users to get ticket comment emails, but it makes no sense for them to get an email update because opening the ticket triggered a comment on the ticket. Can someone help me stop this madness!? LOL