Kace k1000 Service Desk bug
Has anyone come across an issue if a ticket status is set to Waiting on customer and end user goes back and adds an attachment hits submit and save the status doesnt change to Customer responded. Which will never trigger an email to the ticket owner notifying ticket has been updated.
We have only to come to find out after few users complained they have been waiting update on tickets and ticket owners never getting a notification the ticket was updated. When we went back to check all those ticket were still sitting on waiting on customer though the customer went in and added an attachment the status never changed.
Per Quest this has been registered as new a bug.