So I just noticed that a handful of our machines are running IE11 and we would like to remove it. Removing it is not a problem. My problem is getting the KBOX inventory to reflect that it has been removed. No matter what I do (uninstall the agent, delete the the item from the inventory) the clients still report IE 11 as "discovered". I was able to get one machine to successfully reflect the change-but two others I tried are not updating. Has anyone had this experience?

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  • Not sure if it helps, we do ie detection through a custom inventory rule. Perhaps that might help.
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Are you talking about the classic software inventory or the New software Catalog inventory in 5.5?

Answered 12/31/2013 by: AbhayR
Fourth Degree Black Belt

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No i am talking about the new software catalog feature. However, the Kace tech I spoke with linked me to an interesting article which answered my question.



Answered 12/31/2013 by: dkurz8814
Fourth Degree Green Belt

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Share SNMP OID and MIB Information
It’s easy to add custom SNMP OID GETs to your Dell KACE K1000 inventory, but where do you find the exact OIDs you need for a specific device? This is the place to share the OIDs and MIBs you have – and to request the ones you need.