Hello all.  We pulled a custom script from IT Ninja that creates a nice little report of our ITHelpDesk queue..  It includes fields like Ticket Title, Time closed, Time to Close, Category, Priority, etc....  We've since added a custom "check box" to the queue that we would like to include on this report and we're trying to figure out how to modify the SQL query to do so.

Custom check box info:

Name: CUSTOM_3

Label: After Hours

 

Existing SQL Query:

 

select HD_TICKET.ID,
       HD_TICKET.TITLE ,
       HD_TICKET.DUE_DATE ,
       DATE_FORMAT(HD_TICKET.TIME_CLOSED, '%m-%d %H:%i') as TIME_CLOSED,
       CONCAT(IF(TIME_TO_SEC(HD_TICKET.TIME_CLOSED) >= TIME_TO_SEC(HD_TICKET.TIME_OPENED),
              TO_DAYS(HD_TICKET.TIME_CLOSED) - TO_DAYS(HD_TICKET.TIME_OPENED),
              TO_DAYS(HD_TICKET.TIME_CLOSED) - TO_DAYS(HD_TICKET.TIME_OPENED) - 1), 'd ',
              DATE_FORMAT(ADDTIME("2000-01-01 00:00:00",
              SEC_TO_TIME(TIME_TO_SEC(HD_TICKET.TIME_CLOSED)-TIME_TO_SEC(HD_TICKET.TIME_OPENED))),
              '%kh %im')) AS TIME_TO_CLOSE,
       HD_PRIORITY.NAME as PRIORITY,
       HD_CATEGORY.NAME as CATEGORY,
       HD_STATUS.NAME as STATUS,
       HD_IMPACT.NAME as IMPACT,
       MACHINE.NAME as MACHINE_NAME,
       ifnull((select FULL_NAME from USER where HD_TICKET.OWNER_ID = USER.ID),' Unassigned') as OWNER_NAME,
       (select FULL_NAME from USER where HD_TICKET.SUBMITTER_ID = USER.ID) as SUBMITTER_NAME
from HD_TICKET
left join HD_CATEGORY on HD_CATEGORY_ID = HD_CATEGORY.ID
left join HD_STATUS on HD_STATUS_ID = HD_STATUS.ID
left join HD_PRIORITY on HD_PRIORITY_ID = HD_PRIORITY.ID
left join HD_IMPACT on HD_IMPACT_ID = HD_IMPACT.ID
left join MACHINE on HD_TICKET.MACHINE_ID = MACHINE.ID
where HD_STATUS.STATE = 'closed' and HD_TICKET.TIME_CLOSED > DATE_SUB(NOW(), INTERVAL 31 DAY)
order by OWNER_NAME, HD_PRIORITY.ORDINAL, HD_CATEGORY.ORDINAL, HD_STATUS.ORDINAL, HD_IMPACT.ORDINAL

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Add 'HD_TICKET.CUSTOM_FIELD_VALUE2 as AFTER_HOURS' anywhere between the 'Select' and 'from HD_TICKET'. 
Answered 05/01/2015 by: Druis
Blue Belt

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