I was trying to manually install the Kace 5.5 agent on some of our servers but getting an error. 

"The older version of Dell KACE Agent cannot be removed. Contact your techincal support group."

Looking in add/remove and services the agent does not show up. Will the registry need to be edited to install the new version?

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  • Have you tried the agent_msi_remove.bat located in the agent provisioning folder located on the K1?
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I didn't have that Registry that was mentioned above (young020). I called and spoke with Dell Kace support and we found another reg key that I needed to delete. After I deleted it I was able to install kace.

The key is:

[HKEY_CLASSES-ROOT\INSTALLER\PRODUCTS\52FB1C540338F6E4C0DFEBF83C39785F


Answered 09/24/2014 by: robert1a
White Belt

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I spoke with Dell kace support because I didn't have that reg key above.


Youneed to go into the registry and delete the key:

[HKEY_CLASSES-ROOT\INSTALLER\PRODUCTS\52FB1C540338F6E4C0DFEBF83C39785F


That worked for me.


Answered 09/24/2014 by: robert1a
White Belt

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The problem ended up being a registry key that needs to be manually removed before installing the 5.5 agent.

 

The key is [HKEY_CLASSES_ROOT\Installer\Products\AF6276F99ABB12B4B91A64F5E208246F]

Looking for a way to have this remotly removed from the problem computers now. Did not effect all computers but guessing around 800. 

 

Answered 11/04/2013 by: young020
Black Belt

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Probably, if there was an agent previously. If you contact support and ask for Kaceagent script you can run it and remove all old version of script easily.

Answered 10/24/2013 by: James_Rico
Senior White Belt

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