KACE Product Support

Hello,

We had some agents that wouldn't reconnect so we removed them via IP and then added them back right after. Some work fine but there are a few that don't re-install. They remove it successfully but then the reinstall gives an MSI_ERROR_CODES. This is Windows 7 64-bit. Some work fine and some fail. We can't find any correlation between the ones that are successful and the failed ones either. Here is the log when trying... I removed the references to our kbox with XXX's. Normally the correct information is there though.

Opening pipe to service
IN: pipe_open(\pipe\KBRemoteService, 2)
Sending commands
Commands: //XXX-XXXX-kbox/client/agent_provisioning/windows_platform/agent_msi_provision.bat XXX-kbox client ampagent-5.4.10622-x86.msi XXX-kbox
      Sending login credentials
Login: Domain\Username
      [MSGCODE: 000] Begin agent_msi_provision.bat processing.
[MSGCODE: 064] Detected 64-bit platform.
[MSGCODE: 015] Executing MSI installer.

C:\Windows\TEMP>start /wait msiexec.exe /qn /l*v C:\Windows\TEMP\ampmsi.log /i \\XXXXXX-XX\client\agent_provisioning\windows_platform\ampagent-5.4.10622-x86.msi HOST=XXXX-Kbox
      .
C:\Windows\TEMP>echo off
MSI Info: [ERROR_INSTALL_FAILURE] A fatal error occurred during installation.
[MSGCODE: 002] K1000 Agent is not installed.
[MSGCODE: 092] AMP is not connected.
[MSGCODE: 093] KUID value detected.
K1000 agent KUID: B5C222FE-CAB5-498A-A052-589DBBAB5731
[MSGCODE: 100] End agent_msi_provision.bat processing.
Removing service (Exit code: 0)
ERROR: on_pipe_error - NT_STATUS_PIPE_DISCONNECTED
OpenService - NT_STATUS_OK
StopService - NT_STATUS_OK
DeleteService - NT_STATUS_OK
CloseServiceHandle - NT_STATUS_OK
CloseSCMHandle - NT_STATUS_OK
Connecting to ADMIN$
Deleting service file
Disconnecting ADMIN$