Kace Agent fails install via IP Provisioning
We had some agents that wouldn't reconnect so we removed them via IP and then added them back right after. Some work fine but there are a few that don't re-install. They remove it successfully but then the reinstall gives an MSI_ERROR_CODES. This is Windows 7 64-bit. Some work fine and some fail. We can't find any correlation between the ones that are successful and the failed ones either. Here is the log when trying... I removed the references to our kbox with XXX's. Normally the correct information is there though.
Opening pipe to service
IN: pipe_open(\pipe\KBRemoteService, 2)
Commands: //XXX-XXXX-kbox/client/agent_provisioning/windows_platform/agent_msi_provision.bat XXX-kbox client ampagent-5.4.10622-x86.msi XXX-kbox
Sending login credentials
[MSGCODE: 000] Begin agent_msi_provision.bat processing.
[MSGCODE: 064] Detected 64-bit platform.
[MSGCODE: 015] Executing MSI installer.
C:\Windows\TEMP>start /wait msiexec.exe /qn /l*v C:\Windows\TEMP\ampmsi.log /i \\XXXXXX-XX\client\agent_provisioning\windows_platform\ampagent-5.4.10622-x86.msi HOST=XXXX-Kbox
MSI Info: [ERROR_INSTALL_FAILURE] A fatal error occurred during installation.
[MSGCODE: 002] K1000 Agent is not installed.
[MSGCODE: 092] AMP is not connected.
[MSGCODE: 093] KUID value detected.
K1000 agent KUID: B5C222FE-CAB5-498A-A052-589DBBAB5731
[MSGCODE: 100] End agent_msi_provision.bat processing.
Removing service (Exit code: 0)
ERROR: on_pipe_error - NT_STATUS_PIPE_DISCONNECTED
OpenService - NT_STATUS_OK
StopService - NT_STATUS_OK
DeleteService - NT_STATUS_OK
CloseServiceHandle - NT_STATUS_OK
CloseSCMHandle - NT_STATUS_OK
Connecting to ADMIN$
Deleting service file