KACE agent causing machine reboot
We just upgrade the K1000 to version 7.2.101. I started deploying the new version of agent to the machines and I have gotten reports of the machines rebooting. Is anyone else experiencing this issue?
Thank you,
Mark
Thank you,
Mark
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Answers (4)
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Posted by:
Nico_K
7 years ago
Top Answer
this is a known limitation with the 7.2 agent.
This happens in one of two cases:
1. you installed a MSI or similar (for instance patching) with a /noreboot flag. The agent install does not use these flags so the system reboots.
2. you are using metering. Since the agent installation cannot grab a special file used by metering it needs to reboot.
This will be fixed with the soon to be released 8.0
This happens in one of two cases:
1. you installed a MSI or similar (for instance patching) with a /noreboot flag. The agent install does not use these flags so the system reboots.
2. you are using metering. Since the agent installation cannot grab a special file used by metering it needs to reboot.
This will be fixed with the soon to be released 8.0
Comments:
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for the second issue you can find the KB here:
https://support.quest.com/kace-systems-management-appliance/kb/232553 - Nico_K 7 years ago
Posted by:
chucksteel
7 years ago
Posted by:
msouva
7 years ago
We did check the logs on the PC and it shows KACE initiating the reboot.
The processmsiexec.exe has initiated the restart of computer xxxxxPC on behalf of userNT AUTHORITY\SYSTEM for the following reason: No title for this reason could befound
Reason Code:0x80030002
Shutdown Type:restart
Comment: TheWindows Installer initiated a system restart to complete or continue theconfiguration of 'Quest KACE Agent'.
Posted by:
Alex_
7 years ago