Is it possible to allow a user in Kace to be able to fully administer a specific Service Desk queue? I only see where I can give them access to the console to write to areas like configuration and knowledge base but that gives them access to all administer all queues and I only want them to be able to change their own queue. 

Also, is it possible to allow users in a queue to be able to only see their own tickets and unassigned tickets and then have an administrator be able to see all tickets? I don't want all users to be able to see everyone else's tickets but I want them to be able to assign tickets to themselves if they aren't assigned to anyone yet.
0 Comments   [ + ] Show Comments

Comments

Please log in to comment

Answers

0
Unfortunately the K1000 does not yet have the level of granularity with permissions that you reference.  Check the UserVoice forum for related enhancement requests.
Answered 04/08/2016 by: grayematter
Fourth Degree Black Belt

Please log in to comment
Answer this question or Comment on this question for clarity

Share