KACE: Adding fields to emails sent to submitter and receiver
As of right now I'm using the default email notification from kace: http://www.kace.com/support/resources/kb/solutiondetail?sol=SOL111222 and I'm not too familiar with SQL and I'd like to know if it all it would be possible to add more fields into the email so that when it's sent the ticket doesn't need to be looked at over and over, or if the sender wants to confirm a ticket they can simply check the email.
above is the fields that I'm referring to,
I'd like the email that's sent to look something like this. But seeing as the fields that I've used in this example don't exist it sends them as if they are just regular text.
If at all possible to add the fields into the SQL to automatically flood the provided information from the ticket, it would be amazing to know. I'm sure it's something simple. Even so, thank you very much for your time to read this and if you help me with a solution.